NUSEASONS RETURN POLICY & 10-YEAR WARRANTY

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: Please contact the place of purchase for their return policy. If you feel you have a defective NuSeasons Mattress, please contact NuSeasons by GelPro by emailing us at support@gelpro.com, or by calling toll free 1-866-GEL-MATS (435-6287).

IF PURCHASED DIRECTLY FROM US: Let’s Gel, Inc. (NuSeasons by GelPro) offers a100-day trial period that starts from the date of delivery. Adjusting to a new mattress can take several days so we recommend sleeping on your NuSeasons Mattress for at least 30 nights before requesting a return. We are happy to help trouble shoot or initiate the return process after this 30-day period. You must email us at support@gelpro.com to obtain your RMA (Return Material Authorization). PLEASE BE SURE TO INCLUDE YOUR ORDER NUMBER, RETURN CONTACT INFORMATION ALONG WITH THE REASON FOR RETURN.

Warranty Overview

Let’s Gel, Inc (NuSeasons by GelPro) provide the buyers of our product (“you”) with a limited warranty (“Limited Warranty”) against certain product defects for period of time of ten (10) years from the date of your purchase. In the event of a defect, we will work with you to arrange a pickup through a local charity or a recycling partner and refund you in full.

Who is eligible?

This Limited Mattress Warranty applies to original purchasers of the NuSeasons Mattresses from NuSeasons.com, GelPro.com or an authorized NuSeasons distributor. This Limited Mattress Warranty is not transferable to any subsequent owners of such mattress.Please retain a copy of your receipt as proof of purchase and owner.

What is covered?

All mattress defects as defined below are covered for a period of ten (10) years from the purchase date.In the event of a defect (as defined below), Let’s Gel, Inc.’s sole liability and your sole remedies under this Warranty will be:
For the first 10 years of ownership, we will replace your mattress with a brand new NuSeasons Mattress at absolutely no charge to you.

What are considered defects?

The following shall be considered defect (collectively “Defects”) mattresses that meet the below criteria as determined solely by us:

  1. Visible indention or sag of the mattress greater than 1 inch that is not a result of improper use, an improper bed, bed base or foundation.

  2. A manufacturing flaw in the cover zipper, this does not include zipper breakage resulting from improper or overuse of zipper.

  3. A physical flaw in the construction of the cover such as fabric tearing or stitch unraveling that does not result from improper use.

  4. In order to provide the most optimum sleeping surface the NuSeasons Mattress contains only the finest quality materials. Certain adaptations will take place as your mattress adjusts to your body shape. This is to be expected and is part of the performance of your mattress. Normal body impressions (not greater than 1 inch) are not defects and are not covered by the warranty. Excessive body impressions of greater than 1 inch are covered by the 10-year Limited Warranty for as long as the original purchaser of the NuSeasons mattress owns it.

What is excluded from this Limited Mattress Warranty?

Issues that result from normal wear and tear or improper use are not subject to this Limited Mattress Warranty. The intended use of your mattress is for sleeping, resting and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty.

Exclusions from the Limited Mattress Warranty include but are not limited to:

  1. Normal wear and tear caused by ordinary household use.

  2. Any improper use of the mattress.

  3. Minor imperfections such as slight cosmetic flaws.

  4. Stains, liquid damage, tears, burns and discoloration that occur over time and/or are a caused by you.

  5. Indentions, sagging or body indentions less than one (1) inch deep.

  6. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.

  7. A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.

  8. Any mattresses purchased or acquired used, resold, gifted or any way not in possession of the original owner.

  9. Physical damage to a mattress caused by you.

  10. Indentions, sagging or body indentions less than one (1) inch deep.

  11. Allergies or sensitivities to fabrics or materials.

  12. Damage caused by animals, rodents or children.

  13. Naturally occurring aromas from foam, cotton or other materials.

How do I make a claim for my NuSeasons Warranty?

To submit a claim relating to a defect, please email the following to support@gelpro.com.

  1. A brief description of the alleged defect.

  2. Proof of purchase (receipt or confirmation email)

  3. A photo documenting the alleged defect

Upon receipt of a claim, you will receive a response from us within seven business days.

  1. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). LET’S GEL’S (AND ANY SELLER’S) SOLE RESPONSIBILITY FOR DEFECTS IN THE PRODUCT IS LIMITED TO REPLACEMENT OF THE PRODUCT WITH A PRODUCT OF EQUAL VALUE OR FOR A PRO RATED REFUND, AS SET FORTH IN THIS WARRANTY STATEMENT.

  2. LET’S GEL (AND ANY SELLER) WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE LET’S GEL PRODUCTS OR FROM A BREACH OF THIS LIMITED WARRANTY. BY THIS WE MEAN THAT THE EXCLUSIVE REMEDY FOR A DEFECTIVE PRODUCT WILL BE REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS EXPRESSLY STATED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LET’S GEL OR ANY SELLER’S LIABILITY EXCEED THE AMOUNT RECEIVED BY LET’S GEL OR SELLER FROM THE PURCHASER OF THIS PRODUCT.

  3. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.