FAQ

Corporate Office Hours & Closures: 8AM – 5PM Central Standard Time Holiday Closures: Memorial Day Independence Day Labor Day Thanksgiving & following Friday Christmas Eve & Day New Years Email: support@gelpro.com

At this time, we do not offer custom sizing for residential mats. We are always trying to evolve our product (new styles, sizes, colors, etc) and your input is greatly appreciated.

If you are interested in getting information regarding a custom mat for commercial use, please contact us here.

We only suggest wearing shoes with a flat bottom surface. Example: tennis shoes, ballet flats, flip flops, wedges. Do not wear high-heeled shoes (especially "stiletto" type heels) on your mats. These sharp heels can potentially damage the surface of the mat. Shoe punctures are not covered under warranty.

Our products are not designed to be cut or modified. Cutting your mat will void the warranty.

Product dimensions/ approximate shipping weights are as follows:

GelPro Elite: 3/4" thick

20x36= 13 lbs

20x48= 18 lbs

20x72= 26 lbs

30x72= 31 lbs

30x108= 42 lbs

Designer Comfort Mats: 3/4" thick

20x32 = 4 lbs

20x48= 7 lbs

20x72= 9 lbs

30x72= 20 lbs

30x108= 22 lbs

All designs on GelPro Classic, GelPro Elite, NewLife and Designer Comfort Mats are copyrighted materials. All rights reserved. The designs may not be reproduced in whole or in part, distributed, or transmitted in any form or by any means, including photocopying or other electronic or mechanical methods, without the prior written permission of Let’s Gel, Inc. If you have a non-competitive product and are interested in licensing a design, please contact Let’s Gel at support@gelpro.com.

Yes, we offer the option to add a Gift Message to your order! Look for the field that appears under the “Delivery Method” on the checkout screen before the order is submitted. The box reads, "Gift Message". Click the down arrow at “Please Include a Gift Message with this order”, check the box and then type your message. We do not include the price of the item(s). Don’t forget to advise who the gift is from!

We accept Visa, MasterCard, American Express, Discover and PayPal Standard and PayPal Credit. Also Venmo, Apple and Google Pay

Please view our promotion page for more information. GelPro Coupons

1. Place the items you wish to purchase in your shopping cart.
2. Under “Order Summary," click on the + sign.
3. Enter your code.
4. Proceed to checkout.

Promotion codes may not be combined per one order or applied to prior purchases. This applies to free shipping promotion codes.

Please view our promotion page for more information. GelPro Coupons

Please click here for more information

Expected delivery date can be found in your Order Confirmation email. You may also view order status by clicking on "My Account" located in the upper right corner of our home page and following the instructions. You will also receive a Shipment Notification email when your order ships with a tracking number.

Contact Us

Email: support@gelpro.com

Thank you for your interest in our products! Occasionally, we may temporarily run out of a particular size/pattern/color of mat. You may still place an order with us, but your order will be on “backorder". This means that as soon as stock is available again, we will ship your order. A notice of backorder will be posted when you select an item for purchase.

A few things we want you to know: • We ship all orders as soon as possible. • For the latest updates/estimates regarding a backordered item, you can contact us at support@gelpro.com • When your order ships, you will receive a confirmation and tracking number via email.

Please view our Care Instructions here: Care Instructions

GelPro: The top synthetic leather surface of our GelPro Mat is durable enough for daily use, yet soft enough to let your feet "sink" into. If your pet can scratch or damage other objects in your home made of leather, rubber, cloth, vinyl, etc. they would be able to scratch the GelPro Mat as well. In the event that the mat should be punctured, the gel core is in a solid state, is non-toxic, and will not leak out. Our mats are non-toxic and are considered safe for pets, HOWEVER we recommend you contact your veterinarian if your pet ingests a portion of the mat or any object that is not considered edible.

NewLife: The foam surface of our NewLife Mat is durable enough for daily use, yet soft enough to let your feet "sink" into the foam. If your pet can scratch/damage other objects in your home made of leather, rubber, cloth, vinyl, foam, etc. they would be able to scratch the GelPro Mat as well. Our mats are non-toxic and are considered safe for pets, HOWEVER we recommend you contact your veterinarian if your pet ingests a portion of the mat or any object that is not considered edible.

• GelPro Elite mats (excluding Decorator Collection) ship within 7 business days.
• GelPro Elite and Designer Comfort Mats Decorator Collection: 20x32, 20x36, 20x48 ship within 7 business days. 20x72 Decorator Collection Mats ship within 7-10 business days.
• GelPro Elite, Designer Comfort Mat and NewLife Continuous Comfort made-to-order, oversized mats (30x48, 30x72, 30x108) typically ship and arrive within 2-3 weeks.*
• NOTE: If an order contains multiple mats, it will only ship complete according to the item with longest lead time (i.e. a 20x36 Classic mat and an oversized mat will arrive together in approximately 2-3 weeks.)

GelPro Comfort Mats are shipped via FedEx. You will receive a FedEx tracking number via email (if you provided your email address) once your order has shipped. FedEx will not deliver to a PO Box.

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