IF PURCHASED FROM A RETAIL LOCATION: Please contact the place of purchase for their return policy. If you feel you have a defective mat, please contact Let’s Gel, Inc. directly by emailing us at firstname.lastname@example.org, or by calling toll free 1-866-GEL-MATS (435-6287).
IF PURCHASED DIRECTLY FROM US: If you are not satisfied with this product you may return it for a refund or replacement within the first 30 days from the date of delivery. Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc. Prior to returning a product, you must email us at email@example.com to obtain a RMA (Return Material Authorization). PLEASE BE SURE TO INCLUDE YOUR ORDER NUMBER, RETURN CONTACT INFORMATION ALONG WITH THE REASON FOR RETURN (I.E.- I ORDERED THE INCORRECT SIZE OR THE COLOR DOES NOT MATCH MY DÉCOR).
Returns: If you have an account, you may go directly to My Account and click on the order you are wanting to return. There you will find a "Request a Return" button and follow the instructions to complete your return.
2-YEAR LIMITED WARRANTY FOR TOP SURFACE OF GELPRO ELITE COMFORT MAT
Let's Gel, Inc. warrants to the original purchaser of this Product (“Purchaser”) that the top surfce of your GelPro Elite Comfort Mat shall be free from defects in materials and workmanship under normal use and service (the "Limited Warranty") for a period of two (2) years from date of purchase (the "Limited Warranty Period"). “Normal use and service” means that the product is used in an indoor residential or office environment in accordance with the care instructions provided with the product. The top surface of GelPro Eite Comfort Mats sold for light duty commercial or office use are warranted for one (1) year from the date of purchase. GelPro Elite Comfort Mats are not suitable for use with high-heel shoes or in areas where industrial equipment is used.
5-YEAR LIMITED WARRANTY FOR GEL/FOAM CORE CONSTRUCTION & BOTTOM SURFACE
Let's Gel, Inc. warrants to the original purchaser of this Product ("Purchaser") that the gel/foam core construction and bottom surface shall be free from defects in materials and workmanship under normal use and service (the "Limited Warranty") for a period of five (5) years from date of purchase (the "Limited Warranty Period"). "Normal use and service" means that the product is used in an indoor residential environment in accordance with the care instructions provided with the product. The gel/foam core construction of GelPro Elite mats sold for light duty commercial or office use are warranted for two(2) years from the date of purchase. GelPro Elite Comfort Mats are not suitable for use with high-heel shoes or in areas where industrial equipment is used.
This Limited Warranty is valid to original Purchaser only. Purchaser may return the defective product to Let's Gel, Inc. during the Limited Warranty Period for a replacement product of equal value or, at the sole option of Let's Gel, Inc. for a refund in a prorated amount based on number of years elapsed during the Limited Warranty Period. During the first year the refund will equal 100% of the original purchase price of the product. During each of the subsequent years, the refund will be reduced each year by 20% of the original purchase price. No replacement or refund will be provided after expiration of the Limited Warranty Period. Defective mats must be returned at purchaser's expense to Let's Gel, Inc. for warranty evaluation. Proof of purchase must be included with any mat returned under warranty. This Limited Warranty excludes damage caused by abuse, misuse, accident or negligence, including failure to follow the care instructions or damage caused by chemical spills. The customer assumes full responsibility for determining the suitability of our mats in the customer's particular application.
ALL FLOOR MATS CREATE RAISED SURFACES WHEN PLACED ON THE FLOOR FOR USE. ANY RAISED SURFACE COULD BE A TRIP HAZARD, AND CARE SHOULD BE TAKEN WHILE STEPPING ON, OVER, OR OFF OF FLOOR MATS. IN ADDITION, ANY WET SURFACE MAY BE SLIPPERY. DO NOT USE THE MAT IN WET ENVIRONMENTS OR STEP ON THE MAT WITH WET FEET.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). LET’S GEL’S (AND ANY SELLER’S) SOLE RESPONSIBILITY FOR DEFECTS IN THE PRODUCT IS LIMITED TO REPLACEMENT OF THE PRODUCT WITH A PRODUCT OF EQUAL VALUE OR FOR A PRO RATED REFUND, AS SET FORTH IN THIS WARRANTY STATEMENT.
LET’S GEL (AND ANY SELLER) WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE LET’S GEL PRODUCTS OR FROM A BREACH OF THIS LIMITED WARRANTY. BY THIS WE MEAN THAT THE EXCLUSIVE REMEDY FOR A DEFECTIVE PRODUCT WILL BE REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS EXPRESSLY STATED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LET’S GEL OR ANY SELLER’S LIABILITY EXCEED THE AMOUNT RECEIVED BY LET’S GEL OR SELLER FROM THE PURCHASER OF THIS PRODUCT.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.