Return Policies

We appreciate the opportunity for your business. We are confident that our anti-fatigue mats are the best available and that you will feel a remarkable difference while performing your daily tasks. However, if you are unhappy with your ergonomic standing mat for any reason, please see our GelPro mats return policies below.

Return Policy for GelPro Elite Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: If you are not satisfied with your purchase, you may return it for a refund or replacement within the first 30 days from the date of delivery.

Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc.

Prior To Returning A Product:

1 - If you have an account, you may go directly to My Account and click on Purchase History to access the order you wish to return. A Return Label will be provided and the cost of the label will be deducted from your refund.

2 - If you do not have an account you can click on My Account and click on New Customer. Create a new account and send an e-mail to support@gelpro.com to notify us of your new account and wish to return an order. Upon response from a GelPro representative you will be able to process your return online in My Account. (Refer to 1 above)

UPON PROCESSING YOUR RETURN, PLEASE BE SURE TO INCLUDE THE REASON FOR RETURN (I.E.- I ORDERED THE INCORRECT SIZE OR THE COLOR DOES NOT MATCH MY DÉCOR).

Return Policy for GelPro Classic & GelPro Basic Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: If you are not satisfied with your purchase, you may return it for a refund or replacement within the first 30 days from the date of delivery.

Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc.

Prior To Returning A Product:

1 - If you have an account, you may go directly to My Account and click on Purchase History to access the order you wish to return. A Return Label will be provided and the cost of the label will be deducted from your refund.

2 - If you do not have an account you can click on My Account and click on New Customer. Create a new account and send an e-mail to support@gelpro.com to notify us of your new account and wish to return an order. Upon response from a GelPro representative you will be able to process your return online in My Account. (Refer to 1 above)

UPON PROCESSING YOUR RETURN, PLEASE BE SURE TO INCLUDE THE REASON FOR RETURN (I.E.- I ORDERED THE INCORRECT SIZE OR THE COLOR DOES NOT MATCH MY DÉCOR).

Return Policy for NewLife Professional Grade Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: If you are not satisfied with your purchase, you may return it for a refund or replacement within the first 30 days from the date of delivery.

Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc.

Prior To Returning A Product:

1 - If you have an account, you may go directly to My Account and click on Purchase History to access the order you wish to return. A Return Label will be provided and the cost of the label will be deducted from your refund.

2 - If you do not have an account you can click on My Account and click on New Customer. Create a new account and send an e-mail to support@gelpro.com to notify us of your new account and wish to return an order. Upon response from a GelPro representative you will be able to process your return online in My Account. (Refer to 1 above)

UPON PROCESSING YOUR RETURN, PLEASE BE SURE TO INCLUDE THE REASON FOR RETURN (I.E.- I ORDERED THE INCORRECT SIZE OR THE COLOR DOES NOT MATCH MY DÉCOR).

Return Policy for Designer Comfort & NewLife Utility Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: If you are not satisfied with your purchase, you may return it for a refund or replacement within the first 30 days from the date of delivery.

Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc.

Prior To Returning A Product:

1 - If you have an account, you may go directly to My Account and click on Purchase History to access the order you wish to return. A Return Label will be provided and the cost of the label will be deducted from your refund.

2 - If you do not have an account you can click on My Account and click on New Customer. Create a new account and send an e-mail to support@gelpro.com to notify us of your new account and wish to return an order. Upon response from a GelPro representative you will be able to process your return online in My Account. (Refer to 1 above)

UPON PROCESSING YOUR RETURN, PLEASE BE SURE TO INCLUDE THE REASON FOR RETURN (I.E.- I ORDERED THE INCORRECT SIZE OR THE COLOR DOES NOT MATCH MY DÉCOR).

Return Policy for NewLife Eco-Pro & Yellow Stripe Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: If you are not satisfied with your purchase, you may return it for a refund or replacement within the first 30 days from the date of delivery.

Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc.

Prior To Returning A Product:

1 - If you have an account, you may go directly to My Account and click on Purchase History to access the order you wish to return. A Return Label will be provided and the cost of the label will be deducted from your refund.

2 - If you do not have an account you can click on My Account and click on New Customer. Create a new account and send an e-mail to support@gelpro.com to notify us of your new account and wish to return an order. Upon response from a GelPro representative you will be able to process your return online in My Account. (Refer to 1 above)

UPON PROCESSING YOUR RETURN, PLEASE BE SURE TO INCLUDE THE REASON FOR RETURN (I.E.- I ORDERED THE INCORRECT SIZE OR THE COLOR DOES NOT MATCH MY DÉCOR).

Return Policy for NewLife Advantage Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: If you are not satisfied with your purchase, you may return it for a refund or replacement within the first 30 days from the date of delivery.

Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc.

Prior To Returning A Product:

1 - If you have an account, you may go directly to My Account and click on Purchase History to access the order you wish to return. A Return Label will be provided and the cost of the label will be deducted from your refund.

2 - If you do not have an account you can click on My Account and click on New Customer. Create a new account and send an e-mail to support@gelpro.com to notify us of your new account and wish to return an order. Upon response from a GelPro representative you will be able to process your return online in My Account. (Refer to 1 above)

UPON PROCESSING YOUR RETURN, PLEASE BE SURE TO INCLUDE THE REASON FOR RETURN (I.E.- I ORDERED THE INCORRECT SIZE OR THE COLOR DOES NOT MATCH MY DÉCOR).

Return Policy for Medical Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: If you are not satisfied with your purchase, you may return it for a refund or replacement within the first 30 days from the date of delivery.

Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc.

Prior To Returning A Product:

1 - If you have an account, you may go directly to My Account and click on Purchase History to access the order you wish to return. A Return Label will be provided and the cost of the label will be deducted from your refund.

2 - If you do not have an account you can click on My Account and click on New Customer. Create a new account and send an e-mail to support@gelpro.com to notify us of your new account and wish to return an order. Upon response from a GelPro representative you will be able to process your return online in My Account. (Refer to 1 above)

UPON PROCESSING YOUR RETURN, PLEASE BE SURE TO INCLUDE THE REASON FOR RETURN (I.E.- I ORDERED THE INCORRECT SIZE OR THE COLOR DOES NOT MATCH MY DÉCOR).

Return Policy for Seat Cushion

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: If you are not satisfied with your purchase, you may return it for a refund or replacement within the first 30 days from the date of delivery.

Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc.

Prior To Returning A Product:

1 - If you have an account, you may go directly to My Account and click on Purchase History to access the order you wish to return. A Return Label will be provided and the cost of the label will be deducted from your refund.

2 - If you do not have an account you can click on My Account and click on New Customer. Create a new account and send an e-mail to support@gelpro.com to notify us of your new account and wish to return an order. Upon response from a GelPro representative you will be able to process your return online in My Account. (Refer to 1 above)

UPON PROCESSING YOUR RETURN, PLEASE BE SURE TO INCLUDE THE REASON FOR RETURN (I.E.- I ORDERED THE INCORRECT SIZE OR THE COLOR DOES NOT MATCH MY DÉCOR).

Return Policy for Standing Desk Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: If you are not satisfied with your purchase, you may return it for a refund or replacement within the first 30 days from the date of delivery.

Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc.

Prior To Returning A Product:

1 - If you have an account, you may go directly to My Account and click on Purchase History to access the order you wish to return. A Return Label will be provided and the cost of the label will be deducted from your refund.

2 - If you do not have an account you can click on My Account and click on New Customer. Create a new account and send an e-mail to support@gelpro.com to notify us of your new account and wish to return an order. Upon response from a GelPro representative you will be able to process your return online in My Account. (Refer to 1 above)

UPON PROCESSING YOUR RETURN, PLEASE BE SURE TO INCLUDE THE REASON FOR RETURN (I.E.- I ORDERED THE INCORRECT SIZE OR THE COLOR DOES NOT MATCH MY DÉCOR).

Return Policy for Ergo Comfort Rugs and Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: If you are not satisfied with your purchase, you may return it for a refund or replacement within the first 30 days from the date of delivery.

Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc.

Prior To Returning A Product:

1 - If you have an account, you may go directly to My Account and click on Purchase History to access the order you wish to return. A Return Label will be provided and the cost of the label will be deducted from your refund.

2 - If you do not have an account you can click on My Account and click on New Customer. Create a new account and send an e-mail to support@gelpro.com to notify us of your new account and wish to return an order. Upon response from a GelPro representative you will be able to process your return online in My Account. (Refer to 1 above)

UPON PROCESSING YOUR RETURN, PLEASE BE SURE TO INCLUDE THE REASON FOR RETURN (I.E.- I ORDERED THE INCORRECT SIZE OR THE COLOR DOES NOT MATCH MY DÉCOR).