Warranties and Return Policies

We appreciate the opportunity for your business. We are confident that our anti-fatigue mats are the best available and that you will feel a remarkable difference while performing your daily tasks. However, if you are unhappy with your mat for any reason, please see our return and warranty policies below.

Warranty & Return Policy for GelPro Elite Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: Please contact the place of purchase for their return policy. If you feel you have a defective mat, please contact Let’s Gel, Inc. directly by emailing us at support@gelpro.com, or by calling toll free 1-866-GEL-MATS (435-6287).

IF PURCHASED DIRECTLY FROM US: If you are not satisfied with this product you may return it for a refund or replacement within the first 30 days from the date of delivery. Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc. Prior to returning a product, you must email us at support@gelpro.com to obtain a RMA (Return Material Authorization). Please be sure to include your return contact information.

Limited Warranty

Let’s Gel, Inc. warrants to the original purchaser of this Product ("Purchaser") that the product shall be free from defects in materials and workmanship under normal use and service (the "Limited Warranty") for a period of five (5) years from date of purchase (the “Limited Warranty Period”). “Normal use and service” means that the product is used in an indoor residential environment in accordance with the care instructions provided with the product. GelPro Elite mats sold for light-duty commercial or office use are warranted for two (2) years from the date of purchase. GelPro Elite Comfort Mats are not suitable for use with high-heel shoes or in areas where industrial equipment is used. This Limited Warranty is valid to original Purchaser only. Purchaser may return the defective product to Let’s Gel, Inc. during the Limited Warranty Period for a replacement product of equal value or, at the sole option of Let’s Gel, Inc., for a refund in a prorated amount based on number of years elapsed during the Limited Warranty Period. During the first year the refund will equal 100% of the original purchase price of the product. During each of the next four years, the refund will be reduced each year by 20% of the original purchase price. For example, if a defective product is returned during the third year of the Limited Warranty Period, and Let’s Gel, Inc. determines that the product is defective, Let’s Gel, Inc. may provide a replacement product of equal value or at its option issue a refund equal to 60% of the original purchase price of the product. No replacement or refund will be provided after expiration of the Limited Warranty Period. Defective mats must be returned at purchaser’s expense to Let’s Gel, Inc. for warranty evaluation. Proof of purchase must be included with any mat returned under warranty. This Limited Warranty excludes damage caused by abuse, misuse, accident or negligence, including failure to follow the care instructions or damage caused by chemical spills. The customer assumes full responsibility for determining the suitability of our mats in the customer’s particular application.

Warranty Disclaimer

ALL FLOOR MATS CREATE RAISED SURFACES WHEN PLACED ON THE FLOOR FOR USE. ANY RAISED SURFACE COULD BE A TRIP HAZARD, AND CARE SHOULD BE TAKEN WHILE STEPPING ON, OVER, OR OFF OF FLOOR MATS. IN ADDITION, ANY WET SURFACE MAY BE SLIPPERY. DO NOT USE THE MAT IN WET ENVIRONMENTS OR STEP ON THE MAT WITH WET FEET.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). LET’S GEL’S (AND ANY SELLER’S) SOLE RESPONSIBILITY FOR DEFECTS IN THE PRODUCT IS LIMITED TO REPLACEMENT OF THE PRODUCT WITH A PRODUCT OF EQUAL VALUE OR FOR A PRO RATED REFUND, AS SET FORTH IN THIS WARRANTY STATEMENT.

LET’S GEL (AND ANY SELLER) WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE LET’S GEL PRODUCTS OR FROM A BREACH OF THIS LIMITED WARRANTY. BY THIS WE MEAN THAT THE EXCLUSIVE REMEDY FOR A DEFECTIVE PRODUCT WILL BE REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS EXPRESSLY STATED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LET’S GEL OR ANY SELLER’S LIABILITY EXCEED THE AMOUNT RECEIVED BY LET’S GEL OR SELLER FROM THE PURCHASER OF THIS PRODUCT.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

Warranty & Return Policy for GelPro & GelPro Plush "Standard Size" Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: Please contact the place of purchase for their return policy. If you feel you have a defective mat, please contact Let’s Gel, Inc. directly by emailing us at support@gelpro.com, or by calling toll free 1-866-GEL-MATS (435-6287).

IF PURCHASED DIRECTLY FROM US: If you are not satisfied with this product you may return it for a refund or replacement within the first 30 days from the date of delivery. Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc. Prior to returning a product, you must email us at support@gelpro.com to obtain a RMA (Return Material Authorization). Please be sure to include your return contact information.

Limited Warranty

Let’s Gel, Inc. warrants to the original purchaser of this Product (“Purchaser”) that the product shall be free from defects in materials and workmanship under normal use and service (the “Limited Warranty”) for a period of three (3) years from date of purchase (the “Limited Warranty Period”). Products purchased through a retail location may be registered by the Purchaser at http://warranty.gelpro.com. “Normal use and service” means that the product is used in an indoor residential environment in accordance with the care instructions provided with the product. GelPro Classic and GelPro Plush mats sold for light-duty commercial or office use are warranted for one (1) year from the date of purchase. GelPro Classic/Plush Mats are not suitable for use with high-heel shoes or in areas where industrial equipment is used.

This Limited Warranty is valid to original Purchaser only. Purchaser may return the defective product to Let’s Gel, Inc. during the Limited Warranty Period for a replacement product of equal value or, at the sole option of Let’s Gel, Inc., for a refund in a prorated amount based on number of years elapsed during the Limited Warranty Period. During the first year the refund will equal 100% of the original purchase price of the product. During each of the next two years, the refund will be reduced each year by 33% of the original purchase price. For example, if a defective product is returned during the third year of the Limited Warranty Period, and Let’s Gel, Inc. determines that the product is defective, Let’s Gel, Inc. may provide a replacement product of equal value or at its option issue a refund equal to 33% of the original purchase price of the product. No replacement or refund will be provided after expiration of the Limited Warranty Period.

Defective mats must be returned at purchaser’s expense to Let’s Gel, Inc. for warranty evaluation. Proof of purchase must be included with any mat returned under warranty. This Limited Warranty excludes damage caused by abuse, misuse, accident or negligence, including failure to follow the care instructions or damage caused by chemical spills. The customer assumes full responsibility for determining the suitability of our mats in the customer’s particular application.

Warranty Disclaimer

ALL FLOOR MATS CREATE RAISED SURFACES WHEN PLACED ON THE FLOOR FOR USE. ANY RAISED SURFACE COULD BE A TRIP HAZARD, AND CARE SHOULD BE TAKEN WHILE STEPPING ON, OVER, OR OFF OF FLOOR MATS. IN ADDITION, ANY WET SURFACE MAY BE SLIPPERY. DO NOT USE THE MAT IN WET ENVIRONMENTS OR STEP ON THE MAT WITH WET FEET.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). LET’S GEL’S (AND ANY SELLER’S) SOLE RESPONSIBILITY FOR DEFECTS IN THE PRODUCT IS LIMITED TO REPLACEMENT OF THE PRODUCT WITH A PRODUCT OF EQUAL VALUE OR FOR A PRO RATED REFUND, AS SET FORTH IN THIS WARRANTY STATEMENT.

LET’S GEL (AND ANY SELLER) WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE LET’S GEL PRODUCTS OR FROM A BREACH OF THIS LIMITED WARRANTY. BY THIS WE MEAN THAT THE EXCLUSIVE REMEDY FOR A DEFECTIVE PRODUCT WILL BE REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS EXPRESSLY STATED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LET’S GEL OR ANY SELLER’S LIABILITY EXCEED THE AMOUNT RECEIVED BY LET’S GEL OR SELLER FROM THE PURCHASER OF THIS PRODUCT.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

Warranty & Return Policy for NewLife Professional Grade Mats

Return Policy

IF PURCHASED FROM A DISTRIBUTOR: Please contact the place of purchase for their return policy. If you feel you have a defective mat, please contact Let’s Gel, Inc. directly by emailing us at support@gelpro.com, or by calling toll free 1-866-GEL-MATS (435-6287).

IF PURCHASED DIRECTLY FROM US: If you are not satisfied with this product you may return it for a refund or replacement within the first 30 days from the date of delivery. Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc. Prior to returning a product, you must email us at support@gelpro.com to obtain a RMA (Return Material Authorization). Please be sure to include your return contact information.

Limited Warranty

Let’s Gel, Inc. warrants to the original purchaser of this Product (“Purchaser”) that the product shall be free from defects in materials and workmanship under normal use and service (the “Limited Warranty”) for a period of ten (10) years from date of purchase (the “Limited Warranty Period”). Printed artwork on the top surface of the mat, including monograms and decorative designs, are not warranted. “Normal use and service” means that the product is used in an indoor residential environment in accordance with the care instructions provided with the product. This Limited Warranty is valid to original Purchaser only. Purchaser may return the defective product to Let’s Gel, Inc. during the Limited Warranty Period for a replacement product of equal value or, at the sole option of Let’s Gel, Inc., for a refund in a prorated amount based on number of years elapsed during the Limited Warranty Period. During the first year the refund will equal 100% of the original purchase price of the product. During each of the next ten years, the refund will be reduced each year by 10% of the original purchase price. For example, if a defective product is returned during the third year of the Limited Warranty Period, and Let’s Gel, Inc. determines that the product is defective, Let’s Gel, Inc. may provide a replacement product of equal value or at its option issue a refund equal to 70% of the original purchase price of the product. No replacement or refund will be provided after expiration of the Limited Warranty Period. Defective mats must be returned at purchaser’s expense to Let’s Gel, Inc. for warranty evaluation. Proof of purchase must be included with any mat returned under warranty. This Limited Warranty excludes damage caused by abuse, misuse, accident or negligence, including failure to follow the care instructions or damage caused by chemical spills. The customer assumes full responsibility for determining the suitability of our mats in the customer’s particular application.

Warranty Disclaimer

ALL FLOOR MATS CREATE RAISED SURFACES WHEN PLACED ON THE FLOOR FOR USE. ANY RAISED SURFACE COULD BE A TRIP HAZARD, AND CARE SHOULD BE TAKEN WHILE STEPPING ON, OVER, OR OFF OF FLOOR MATS. IN ADDITION, ANY WET SURFACE MAY BE SLIPPERY. DO NOT USE THE MAT IN WET ENVIRONMENTS OR STEP ON THE MAT WITH WET FEET.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). LET’S GEL’S (AND ANY SELLER’S) SOLE RESPONSIBILITY FOR DEFECTS IN THE PRODUCT IS LIMITED TO REPLACEMENT OF THE PRODUCT WITH A PRODUCT OF EQUAL VALUE OR FOR A PRO RATED REFUND, AS SET FORTH IN THIS WARRANTY STATEMENT.

LET’S GEL (AND ANY SELLER) WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE LET’S GEL PRODUCTS OR FROM A BREACH OF THIS LIMITED WARRANTY. BY THIS WE MEAN THAT THE EXCLUSIVE REMEDY FOR A DEFECTIVE PRODUCT WILL BE REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS EXPRESSLY STATED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LET’S GEL OR ANY SELLER’S LIABILITY EXCEED THE AMOUNT RECEIVED BY LET’S GEL OR SELLER FROM THE PURCHASER OF THIS PRODUCT.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

Warranty & Return Policy for Designer Comfort Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: Please contact the place of purchase for their return policy. If you feel you have a defective mat, please contact Let’s Gel, Inc. directly by emailing us at support@gelpro.com, or by calling toll free 1-866-GEL-MATS (435-6287).

Limited Warranty

Let's Gel, Inc. warrants to the original purchaser of this Product (“Purchaser”) that the product shall be free from defects in materials and workmanship under normal use and service (the “Limited Warranty”) for a period of 1 year from date of purchase (the “Limited Warranty Period”). “Normal use and service” means that the product is used in an indoor residential environment in accordance with the care instructions provided with the product. This Limited Warranty is valid to original Purchaser only. Purchaser may return the defective product to Let's Gel, Inc. during the Limited Warranty Period for a replacement product of equal value or, at the sole option of Let's Gel, Inc., for a refund during the Limited Warranty Period. During the Limited Warranty Period the refund will equal 100% of the original purchase price of the product. No replacement or refund will be provided after expiration of the Limited Warranty Period. Defective mats must be returned at purchaser's expense to Let's Gel, Inc. for warranty evaluation. Proof of purchase must be included with any mat returned under warranty. This Limited Warranty excludes damage caused by abuse, misuse, accident or negligence, including failure to follow the care instructions or damage caused by chemical spills. The customer assumes full responsibility for determining the suitability of our mats in the customer's particular application.

Warranty Disclaimer

ALL FLOOR MATS CREATE RAISED SURFACES WHEN PLACED ON THE FLOOR FOR USE. ANY RAISED SURFACE COULD BE A TRIP HAZARD, AND CARE SHOULD BE TAKEN WHILE STEPPING ON, OVER, OR OFF OF FLOOR MATS. IN ADDITION, ANY WET SURFACE MAY BE SLIPPERY. DO NOT USE THE MAT IN WET ENVIRONMENTS OR STEP ON THE MAT WITH WET FEET.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). LET’S GEL’S (AND ANY SELLER’S) SOLE RESPONSIBILITY FOR DEFECTS IN THE PRODUCT IS LIMITED TO REPLACEMENT OF THE PRODUCT WITH A PRODUCT OF EQUAL VALUE OR FOR A PRO RATED REFUND, AS SET FORTH IN THIS WARRANTY STATEMENT.

LET’S GEL (AND ANY SELLER) WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE LET’S GEL PRODUCTS OR FROM A BREACH OF THIS LIMITED WARRANTY. BY THIS WE MEAN THAT THE EXCLUSIVE REMEDY FOR A DEFECTIVE PRODUCT WILL BE REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS EXPRESSLY STATED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LET’S GEL OR ANY SELLER’S LIABILITY EXCEED THE AMOUNT RECEIVED BY LET’S GEL OR SELLER FROM THE PURCHASER OF THIS PRODUCT.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

Warranty & Return Policy for NewLife Eco-Pro & Yellow Stripe Mats

Return Policy

IF PURCHASED FROM A DISTRIBUTOR: Please contact the place of purchase for their return policy. If you feel you have a defective mat, please contact Let’s Gel, Inc. directly by emailing us at support@gelpro.com, or by calling toll free 1-866-GEL-MATS (435-6287).

IF PURCHASED DIRECTLY FROM US: If you are not satisfied with this product you may return it for a refund or replacement within the first 30 days from the date of delivery. Please note that RETURNS ARE NOT ACCEPTED ON MADE TO ORDER. Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc. Prior to returning a product, you must email us at support@gelpro.com to obtain a RMA (Return Material Authorization). Please be sure to include your return contact information.

Limited Warranty

Let’s Gel, Inc. warrants to the original purchaser of this Product (“Purchaser”) that the product shall be free from defects in materials and workmanship under normal use and service (the “Limited Warranty”) for a period of five (5) years from date of purchase (the “Limited Warranty Period”). Application of the Yellow Safety Stripe to this product shall be warranted for a period of two (2) years from the date of purchase under normal use and service. “Normal use and service” means that the product is used in an indoor commercial environment in accordance with the care instructions provided with the product. This Limited Warranty is valid to original Purchaser only. Purchaser may return the defective product to Let’s Gel, Inc. during the Limited Warranty Period for a replacement product of equal value or, at the sole option of Let’s Gel, Inc., for a refund in a prorated amount based on number of years elapsed during the Limited Warranty Period. During the first year the refund will equal 100% of the original purchase price of the product. During each of the next four years, the refund will be reduced each year by 20% of the original purchase price. For example, if a defective product is returned during the third year of the Limited Warranty Period, and Let’s Gel, Inc. determines that the product is defective, Let’s Gel, Inc. may provide a replacement product of equal value or at its option issue a refund equal to 60% of the original purchase price of the product. No replacement or refund will be provided after expiration of the Limited Warranty Period.

Warranty Disclaimer

ALL FLOOR MATS CREATE RAISED SURFACES WHEN PLACED ON THE FLOOR FOR USE. ANY RAISED SURFACE COULD BE A TRIP HAZARD, AND CARE SHOULD BE TAKEN WHILE STEPPING ON, OVER, OR OFF OF FLOOR MATS. IN ADDITION, ANY WET SURFACE MAY BE SLIPPERY. DO NOT USE THE MAT IN WET ENVIRONMENTS OR STEP ON THE MAT WITH WET FEET.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). LET’S GEL’S (AND ANY SELLER’S) SOLE RESPONSIBILITY FOR DEFECTS IN THE PRODUCT IS LIMITED TO REPLACEMENT OF THE PRODUCT WITH A PRODUCT OF EQUAL VALUE OR FOR A PRO RATED REFUND, AS SET FORTH IN THIS WARRANTY STATEMENT.

LET’S GEL (AND ANY SELLER) WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE LET’S GEL PRODUCTS OR FROM A BREACH OF THIS LIMITED WARRANTY. BY THIS WE MEAN THAT THE EXCLUSIVE REMEDY FOR A DEFECTIVE PRODUCT WILL BE REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS EXPRESSLY STATED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LET’S GEL OR ANY SELLER’S LIABILITY EXCEED THE AMOUNT RECEIVED BY LET’S GEL OR SELLER FROM THE PURCHASER OF THIS PRODUCT.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

Warranty & Return Policy for NewLife Professional Grade Advantage Mats

Return Policy

IF PURCHASED FROM A RETAIL LOCATION: Please contact the place of purchase for their return policy. If you feel you have a defective mat, please contact Let’s Gel, Inc. directly by emailing us at support@gelpro.com, or by calling toll free 1-866-GEL-MATS (435-6287).

IF PURCHASED DIRECTLY FROM US: If you are not satisfied with this product you may return it for a refund or replacement within the first 30 days from the date of delivery. Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc. Prior to returning a product, you must email us at support@gelpro.com to obtain a RMA (Return Material Authorization). Please be sure to include your return contact information.

Limited Warranty

Let’s Gel, Inc. warrants to the original purchaser of this Product (“Purchaser”) that the product shall be free from defects in materials and workmanship under normal use and service (the “Limited Warranty”) for a period of TWO (2) years from date of purchase (the “Limited Warranty Period”). NEWLIFE ADVANTAGE MATS ORDERED WITH PRINTED LOGOS AND/OR CUSTOM ARTWORK ARE EXCLUDED FROM THIS WARRANTY IN ITS ENTIRETY. “Normal use and service” means that the product is used in an indoor residential environment in accordance with the care instructions provided with the product. This Limited Warranty is valid to original Purchaser only. Purchaser may return the defective product to Let’s Gel, Inc. during the Limited Warranty Period for a replacement product of equal value or, at the sole option of Let’s Gel, Inc., for a refund in a prorated amount based on number of years elapsed during the Limited Warranty Period. During the first year the refund will equal 100% of the original purchase price of the product. During each of the next nine years, the refund will be reduced each year by 10% of the original purchase price. For example, if a defective product is returned during the third year of the Limited Warranty Period, and Let’s Gel, Inc. determines that the product is defective, Let’s Gel, Inc. may provide a replacement product of equal value or at its option issue a refund equal to 80% of the original purchase price of the product. No replacement or refund will be provided after expiration of the Limited Warranty Period.

Warranty Disclaimer

ALL FLOOR MATS CREATE RAISED SURFACES WHEN PLACED ON THE FLOOR FOR USE. ANY RAISED SURFACE COULD BE A TRIP HAZARD, AND CARE SHOULD BE TAKEN WHILE STEPPING ON, OVER, OR OFF OF FLOOR MATS. IN ADDITION, ANY WET SURFACE MAY BE SLIPPERY. DO NOT USE THE MAT IN WET ENVIRONMENTS OR STEP ON THE MAT WITH WET FEET.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). LET’S GEL’S (AND ANY SELLER’S) SOLE RESPONSIBILITY FOR DEFECTS IN THE PRODUCT IS LIMITED TO REPLACEMENT OF THE PRODUCT WITH A PRODUCT OF EQUAL VALUE OR FOR A PRO RATED REFUND, AS SET FORTH IN THIS WARRANTY STATEMENT.

LET’S GEL (AND ANY SELLER) WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE LET’S GEL PRODUCTS OR FROM A BREACH OF THIS LIMITED WARRANTY. BY THIS WE MEAN THAT THE EXCLUSIVE REMEDY FOR A DEFECTIVE PRODUCT WILL BE REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. EXCEPT AS EXPRESSLY STATED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LET’S GEL OR ANY SELLER’S LIABILITY EXCEED THE AMOUNT RECEIVED BY LET’S GEL OR SELLER FROM THE PURCHASER OF THIS PRODUCT.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

Warranty & Return Policy for Medical Mats

Return Policy

IF PURCHASED FROM A DISTRIBUTOR OR RESELLER: Please contact the place of purchase for their return policy. If you feel you have a defective mat, please contact Let’s Gel, Inc. directly by emailing us at support@gelpro.com, or by calling toll free 1-866-GEL-MATS (435-6287).

IF PURCHASED DIRECTLY FROM WWW.GELPROMEDICAL.COM: If you are not satisfied with this product you may return the unopened product for a refund or replacement within the first 30 days from the date of delivery. Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc. Prior to returning the product, you must email us at support@gelpro.com to obtain a RMA (Return Material Authorization). Please be sure to include your return contact information.

Limited Warranty

Seller warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal use and service (the “Limited Warranty”) for ONE (1) year from the date of purchase (the “Limited Warranty Period”). “Normal use and service” means that the product is used on dry floors in an indoor medical facility environment. A Product breach of the Limited Warranty during the Limited Warranty Period shall be considered a “Defective Product.” Purchaser may return the Defective Product, at Purchaser’s sole expense, to the Seller during the Limited Warranty Period for a refund of the purchase price or replacement of the GelPro® Medical Mat. Refund of the purchase price or replacement of the GelPro® Medical Mat shall be the sole and exclusive remedy for breach of the Limited Warranty.

Warranty Disclaimer

ALL AREA RUGS AND FLOOR MATS CREATE RAISED SURFACES WHEN PLACED ON YOUR FLOOR FOR USE. THE GELPRO® MEDICAL MAT CREATES A RAISED STANDING SURFACE. ANY RAISED SURFACE COULD BE A TRIP HAZARD, AND CARE SHOULD BE TAKEN WHILE STEPPING ON, OVER, OR OFF OF AREA RUGS AND FLOOR MATS. IN ADDITION, ANY WET SURFACE MAY BE SLIPPERY. DO NOT USE THE MAT IN WET ENVIRONMENTS OR STEP ON THE MAT WITH WET FEET. THE GELPRO® MEDICAL MAT IS NOT INTENDED FOR USE IN WET ENVIRONMENTS.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).

SELLER'S AND LET'S GEL'S RESPONSIBILITY FOR DEFECTS IN THE PRODUCT IS LIMITED TO REFUND OF THE PRODUCT PURCHASE PRICE OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.

SELLER AND LET'S GEL EXCLUDE AND WILL NOT PAY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES TO ANYONE UNDER THIS WARRANTY. BY THIS WE MEAN ANY LOSS, EXPENSE, OR DAMAGES OTHER THAN A REFUND OF THE PURCHASE PRICE FOR REPLACEMENT OF THE GELPRO® MEDICAL MAT ITSELF. NO IMPLIED WARRANTIES SHALL APPLY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER IMPLIED WARRANTY OBLIGATION ON THE PART OF SELLER OR LET’S GEL SHALL APPLY OR SHALL EXTEND BEYOND THE LIMITED WARRANTY PERIOD. IN NO EVENT, SHALL SELLER’S OR LET’S GEL’S LIABILITY EXCEED THE AMOUNT RECEIVED BY SELLER FROM THE PURCHASER OF THIS PRODUCT. REFUND OF THE PRODUCT PUR- CHASE PRICE OR REPLACEMENT SHALL BE THE SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE LIMITED WARRANTY. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.