FAQ - Frequently Asked Questions
General|Shipping |Fabric Sample|Ordering, Returns, Exchanges, and Warranty|Mat Specifications|Care and Maintenance|Canadian Customers|e-Gift Cards|Designer Sizes|Companion™ Seat Cushion|PerfectPlacemats™|Salon|Percussion Massager|GelPro Medical|GelPro Plush|NewLife|Emeril Chef's Mat
General
I was unable to place my order before the Holiday cutoff date. Is there a way for me to still give a GelPro mat as a gift this Holiday Season?
Yes. Please consider the GelPro e-Gift Card option. Our personalized GelPro e-Gift Cards can be printed or emailed directly to the recipient even on, for example, Christmas morning. GelPro e-Gift Cards are available to be printed or are emailed as soon as your order is placed and the check-out process has been completed.
Is "gelpro.com" the same company as "letsgel.com?"
Yes! We just transitioned from “letsgel.com” to “gelpro.com”. Our goal is for “gelpro.com” to be a more convenient shopping experience for everybody.
What products do your retail locations sell?
Our retail partners currently stock/sell the Basketweave, Ostrich, Flora and Wicker GelPro Mats in our standard 20″×36″ and 20″×72″ sizes.
Non stock items include Trellis, Cordoba, Striated, Crocodile and Rattlesnake GelPro Mats in our designer sizes. Designer sizes come in 28" and 36" widths and 48", 72", 108" and 144" lengths.
What is the price of the "standard size" GelPro mats?
BASKETWEAVE/ WICKER
18″×24″- $59.95 per mat, plus shipping
20″×36″ – $99.95 per mat , plus shipping
20″×48″ – $134.95 per mat, plus shipping
20″×72″ – $199.95 per mat, plus shipping
CORDOBA / FLORA/TRELLIS/OSTRICH
18″×24″- $69.95 per mat, plus shipping
20″×36″ – $124.95 per mat, plus shipping
20″×48″ – $169.95 per mat, plus shipping
20″×72″ – $249.95 per mat, plus shipping
CROCODILE / RATTLESNAKE / STRIA
18″×24″- $79.95 per mat, plus shipping
20″×36″ – $149.95 per mat, plus shipping
20″×48″ – $199.95 per mat, plus shipping
20″×72″ – $299.95 per mat, plus shipping
Fabric Sample Kits – To help determine which of the GelPro styles might best suit your home’s décor, 4″×4″ swatches of all colors in the GelPro line are available for review for $.99/swatch plus shipping. A rebate for the purchase price of the samples is available with the purchase of a GelPro Floor mat.
Will heated floors hurt the GelPro Mat?
The bottom surface of our mat is a non-slip material made from vinyl. We have tested our mats on most common flooring surfaces and to date we have found no issue. However, since we have not performed tests on your particular floor, we cannot guarantee there will not be an issue. You should check under the mat(s) periodically, and if you have an issue within the first few months we will refund your purchase price.
Note:
Our GelPro Mats are waterproof; therefore, if any moisture/liquid becomes trapped under a mat, it will not dry and must be removed as soon as possible. When mopping your floor, please ensure that your floor has completely dried before replacing the mat. Prolonged exposure to moisture/liquid may cause mold/mildew and/or damage to your mat and some types of flooring surfaces.
In addition to this information, we recommend you contact your flooring provider/installer. Your floor provider/installer should have direct knowledge of how your particular flooring may interact with our product.
How will GelPro mats interact with my floor?
The bottom surface of our mat is a non-slip material made from vinyl. We have tested our mats on most common flooring surfaces and to date we have found no issue. However, since we have not performed tests on your particular floor, we cannot guarantee there will not be an issue. You should check under the mat(s) periodically, and if you have an issue within the first few months we will refund your purchase price.
Note: Our GelPro Mats are waterproof; therefore, if any moisture/liquid becomes trapped under a mat, it will not dry and must be removed as soon as possible. When mopping your floor, please ensure that your floor has completely dried before replacing the mat. Prolonged exposure to moisture/liquid may cause mold/mildew and/or damage to your mat and some types of flooring surfaces.
In addition to this information, we recommend you contact your flooring provider/installer. Your floor provider/installer should have direct knowledge of how your particular flooring may interact with our product.
Are PerfectPlacemats™ made of real leather?
No, our PerfectPlacemats™ are made of a synthetic leather that is durable and stain resistant. No animals were harmed in the manufacturing or testing of this product.
Do your retailers sell the PerfectPlacemats™ ?
No. At this time PerfectPlacemats are only available for purchase directly from Let’s Gel, Inc.
Will PerfectPlacemats™ interact with my table's finish?
The synthetic leather material of our placemats is made from PVC. We have tested our placemats on most common table finishes and to date we have found no issue. However, since we have not performed tests on your particular table surface, we cannot guarantee there will not be an issue. You should check under the placemats periodically, and if you see an issue within the first few months we will refund your purchase price.
If any spilled liquid becomes trapped under a placemat it may not dissipate and must be removed as soon as possible to prevent damage to your placemat and table finish.
CAUTION: Using the PerfectPlacemat for extended periods on lacquer or urethane furniture finishes should be avoided as finish damage could occur. If your furniture finish is lacquer or urethane, we recommend removing the Companion Placemat after your meal service is complete.
Holiday Closures - 2011
The corporate offices of Let’s Gel, Inc. will be closed in observance of the following holidays:
May 30 – Memorial Day
July 4 – Independence Day
September 5 – Labor Day
November 24-25 – Thanksgiving
December 23-26 – Christmas
January 2, 2012 – New Year’s
If I buy fabric samples, then wait several months to purchase a mat, will the colors be the same?
All of our fabrics are subject to multiple inspections to ensure the finest quality; however, these fabrics are ordered in rolls and different dye lots may have slight variations in shading. Fabric sample kits are a helpful point of reference, but to better ensure the matching color of items to be used as pairs the items should be ordered at the same time. We do not guarantee dye lot matches of fabric samples OR cuttings to the fabric which will be applied to your order, and therefore any variation would not constitute a manufacturing defect.
Can I wear high heels on the GelPro mat?
No. Do not wear high heeled shoes (especially “stiletto” type heels) on the GelPro mat. These sharp heels can potentially damage the surface of the mat.
Can you ship to an APO?
Yes – we can ship to most APOs. Orders shipped to APOs will be sent via the US Postal Service. Please allow for additional transit time.
Regular shipping rates will apply
What is the price of the new "designer size" GelPro Mats?
Prices do not include shipping costs.
BASKETWEAVE / WICKER / CORDOBA /TRELLIS
28 × 48″ price: $224.95
28×72″ price:$324.95
28×108″ price: $524.95
28×144″ price $699.95
36×48″ price: $324.95
36×72″ price $449.95
36×108″ price $674.95
36×144″ price $899.95
FLORA / OSTRICH
28×48″ price: $299.95
28×72″ price: $359.95
28×108″ price: $584.95
28×144″ price: $779.95
36×48″ price: $ 399.95
36×72″ price $499.95
36×108″ price $749.95
36×144″ price $999.95
CROCODILE / RATTLESNAKE / STRIA
28×48″ price: $349.95
28×72″ price: $399.95
28×108″ price: $639.95
28×144″ price: $854.95
36×48″ price: $424.95
36×72″ price: $549.95
36×108″ price $824.95
36×144″ price $1099.95
Are GelPro Mats NFSI Certified?
Yes, GelPro is the first floor mat company to be certified by the National Floor Safety Institute for high traction. GelPro Mat backings provide the highest slip resistance currently in the market.
Your website has changed. Are you the same company I shopped with before?
Yes! Glad you noticed. We are constantly looking for ways to improve the look and feel of our site, to provide the best possible shopping experience for our valued customers. Hope you like it!
What is the Difference Between a GelPro, GelPro Plush and a NewLife Mat?
The GelPro Floor Mat is our original, gel-filled anti-fatigue floor mat. These mats have an approximately ½ inch gel core, are made with a beautiful and comfortable embossed synthetic leather top surface fabric, and a non-slip vinyl bottom . These mats have twelve different sizes and multiple patterns and colors to fit any décor.
The new GelPro Plush Mat is made of the same luxurious fabrics as our original GelPro mats, but are 50% thicker for added comfort. Each mat contains a ½” gel core over a base layer of supportive foam for added luxury. These mats are available in the 18×24, 20×36 and 20×48 sizes. The mat has an embossed synthetic leather surface with a non-slip vinyl bottom.
The NewLife mat is a comfort floor mat engineered from Bio-Foam™, a plant-based renewable resource. This foam mat is available in four colors in the 20×32 size and will soon be available in a 20×48 size.
All mats are certified by the National Floor Safety Institute.
Do you still offer mats in the Pebble Fabric?
We appreciate your consideration, but unfortunately mats in our Pebble fabric are not available at this time. Additionally, we are unable to forecast when or if Pebble fabrics will become available.
If you would like to be notified if Pebble or other comparable fabrics become available, please Click here to fill out our Contact Us form.
Shipping
How long will it take to receive my GelPro Mat?
For standard size GelPro mats, please allow approximately 7 – 14 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time.
Please allow approximately 2-3 weeks for delivery of your designer size GelPro mat.
Thank you for your business!
How are Standard GelPro mats shipped?
Gel Pro Mats are shipped via UPS Ground.
You will receive a tracking number via email (if you provided your email address) for your order once the order departs.
UPS will not deliver to a PO Box.
We can ship to most APO addresses.
Texas:
18″×24″ and 20″×36″ is $4.95 + sales tax, 20″×48″ is $6.95 + sales tax,
20″×72″ is $7.95 +sales tax
Nevada/Washington/Illinois:
18″×24″ and 20″×36″ mat is $11.95 per mat + sales tax, 20″×48″ mat is $14.95 per mat + sales tax, 20″×72″ mat is $17.95 per mat +sales tax.
Shipping costs to the continental US:
18″×24″ and 20″×36″ mat is $11.95 per mat, 20×48″ mat is $14.95 per mat,
20″×72″ mat is $17.95 per mat.
Shipping costs to Alaska, Hawaii, and Canada are as follows:
18″×24″ mat to Alaska, Canada & Hawaii is $32.95 per mat
20″×36″ to Alaska is $35.00 per mat.
20″×48″ to Alaska is $40.00 per mat.
20″×72″ to Alaska is $45.00 per mat. Please call or email for large orders (3 or more).
20″×36″ to Hawaii is $35.00 per mat.
20″×48″ to Hawaii is $40.00 per mat.
20″×72″ to Hawaii is $55.00 per mat. Please call or email for large orders (3 or more).
20″×36″ to Canada is $35.00 per mat.
20″×48″ to Canada is $40.00 per mat.
20″×72″ to Canada is $45.00 per mat. Please call or email for large orders (3 or more).
Do you ship standard size GelPro Mats to Canada?
Yes. Shipping information as follows:
The Gel Pro Mat is shipped via UPS Ground service. Please call or email for large orders (3 or more).
Shipping for the 18″×24″ mat is $32.95 per mat.
Shipping for the 20″×36″ mat is $35.00 per mat.
Shipping for the 20″×48″ mat is $40.00 per mat
Shipping for the 20″×72″ mat is $45.00 per mat.
Shipping charges do not include local fees or sales taxes.
Let’s Gel, Inc. will reimburse your brokerage fee upon receipt of your paid COD invoice. You may fax this invoice to 512.692.2662 or email customerservice@letsgel.com. Please note: Customer is responsible for local fees and taxes included in COD charge.
We ship fabric samples via United States Postal Service. Samples are $.99 each plus postage.
How are Designer GelPro mats shipped?
Gel Pro Mats in “designer sizes” are shipped via UPS Ground.
You will receive a tracking number via email (if you provided your email address) for your order once the order departs.
UPS will not deliver to a PO Box.
We can ship to most APO addresses.
For the lower 48 states shipping as follows:
28” x 48” mat is $17.95 per mat.
28” x 72” mat is $19.95 per mat.
28”x 108” mat is $24.95 per mat
28” x 144” mat is $26.95 per mat
36” x 48” mat is $21.95 per mat
36” x 72” mat is $23.95 per mat
36” x 108” mat is $26.95 per mat
36” x 144” mat is $39.95 per mat
Can you ship to an APO?
Yes – we can ship to most APOs. Orders shipped to APOs will be sent via the US Postal Service. Please allow for additional transit time.
Regular shipping rates will apply
Can I track the status of my order online?
Yes, see this page where you can enter your order number and billing address zip code to find the status of your order.
How long will it take to receive my PerfectPlacemats™?
Please allow approximately 7 – 14 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time.
How are PerfectPlacemats™ shipped?
PerfectPlacemats are shipped via UPS Ground.
You will receive a tracking number via email (if you provided your email address) for your order once the order departs.
UPS will not deliver to a PO Box.
We can ship to most APO addresses.
Shipping in the continental US is $1.95 per placemat.
Standard shipping to Alaska, Hawaii, and Canada is $3.95 per placemat, however shipments to outlying areas may incur additional charges.
Do you ship "designer size" GelPro mats to Canada?
Yes. The Gel Pro Mat is shipped via UPS Ground service.
Shipping information as follows:
28″ × 48″ to Canada is $43.00 per mat.
28” x 72” to Canada is $45.00 per mat
28” x 108” to Canada is $53.99 per mat
28” x 144” to Canada is $63.99 per mat
36″ × 48″ to Canada is $47.95 per mat.
36” x 72” to Canada is $49.99 per mat
36” x 108” to Canada is $63.99 per mat
36” x 144” to Canada is $81.99 per mat
Shipping charges do not include local fees or sales taxes.
Let’s Gel, Inc. will reimburse your brokerage fee upon receipt of your paid COD invoice. You may fax this invoice to 512.692.2662 or email customerservice@letsgel.com. Please note: Customer is responsible for local fees and taxes included in COD charge.
Call or email for large orders (3 mats or more).
We ship fabric samples via United States Postal Service. Samples are available for $.99 each plus postage.
Fabric Sample
How are the Fabric Samples shipped and what do they cost?
Our 4”x4” fabric swatches are sold individually and may be purchased by style and/or color according to your home décor.
The cost is $.99/swatch + $.35/swatch postage. All fabric samples are shipped via United States Postal Service.
USPS will deliver to a PO Box.
How do I receive a rebate for my fabric samples?
When you receive the Fabric Samples you will find a packing slip which contains information about how to redeem your rebate online.
Click here to redeem your rebate. Please allow up to 7 business days for the credit to be posted. Your GelPro Floor Mat order number, Fabric Sample order number, and billing Zip/Postal Code will be requested.
It is not necessary to return the Fabric Sample Kit. It’s yours to keep and share with someone else who may benefit from the comfort and style of Gel Pro Mats.
The rebate will be issued for the purchase price of the samples and may be applied toward the purchase of any size GelPro mat.
If I buy fabric samples, then wait several months to purchase a mat, will the colors be the same?
All of our fabrics are subject to multiple inspections to ensure the finest quality; however, these fabrics are ordered in rolls and different dye lots may have slight variations in shading. Fabric sample kits are a helpful point of reference, but to better ensure the matching color of items to be used as pairs the items should be ordered at the same time. We do not guarantee dye lot matches of fabric samples OR cuttings to the fabric which will be applied to your order, and therefore any variation would not constitute a manufacturing defect.
Ordering, Returns, Exchanges, and Warranty
Can I order a GelPro mat over the telephone?
Yes. Please call 1-866-GEL MATS (435-6287) 24 hours a day, 7 days a week.
What is the warranty for the Standard and Plush GelPro mats?
Warranty Agreement: Lets Gel, Incorporated warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal use and service (the “Warranty”) for 3 years (1,095 days) from the date of delivery (the “Warranty Period”). "
“Normal use and service” means that the product is used in an indoor residential environment.
How do I exchange my "standard size" GelPro Mat for a different color or size?
If you are not satisfied with this product you may exchange it within the first 30 days of purchase from the date of receipt. A $15 restocking fee per mat will apply to all returns. Purchaser is responsible for all shipping charges for exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel.
Prior to returning the product to us, you must email us at customerservice@letsgel.com
to obtain a RMA (return material authorization). We will respond Monday – Friday within 48 hours of receipt of your message. Please be sure to include your return contact information and your exchange request. You will receive a reference number, packing instructions, and mailing address so that we can process your return. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.
The product must be returned in the following manner: All returned or exchanged items must be in their original box and include packing material. **The GelPro Mat must be wrapped around the cardboard tube with the top synthetic leather surface facing out. Failure to do so will result in permanent damage to the mat. Returns received with the GelPro Mat rolled incorrectly will be rejected. If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.
What is the "standard size" GelPro Mat Return Policy?
If you are not satisfied with this product you may return it for a
refund or exchange within the first 30 days after you have received the
product. Product must be purchased directly from Lets Gel. We will
charge a $15 restocking fee per mat on returns. However, we will waive
the restocking fee if you are exchanging product for another
size,color, or fabric. Purchaser is responsible for all shipping
charges for returns and exchanges not attributable to warranted defects
or miss-shipment on the part of Let’s Gel, Inc.
The product must be returned in the following manner: Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number. You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All returned or
exchanged items must be in their original box and include packing
material. The Gel Pro Mat must be wrapped around the cardboard tube with the
top synthetic leather surface facing out. Failure to do so will result
in permanent damage to the mat. Returns received with the Gel Pro Mat
rolled incorrectly will be rejected. We reserve the right to deny a full refund of the
purchase price if the product is not returned in this manner.*
If you are returning the item because it was damaged in transit, we’ll
gladly exchange it or give you a refund for the full amount of the
merchandise so long as we are notified within 48 hours after signing
for the delivery.
How do I receive a GelPro brochure?
Simply email us a request along with your name and mailing address. Our 8 page color brochure will be mailed to you promptly via U.S. Postal Service. Also, please know that our Fabric Sample Kits offer the opportunity to learn about each texture and color up close and in your home. Fabric Sample Kits are available for ordering on all of the Product pages.
What is the return/exchange policy for PerfectPlacemats™?
If you are not satisfied with this product you may return it for a refund or exchange within the first 30 days after you have received the product. We will charge a restocking fee of $1 per placemat . However, we will waive this restocking fee if you are exchanging product for another color or fabric. Purchaser is responsible for all shipping charges for returns and exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel, Inc.
The product must be returned in the following manner: Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number. You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All returned or exchanged items must be in their original box and include packing material. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.*
If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.
Can I order PerfectPlacemats™ over the telephone?
Yes. Please call 1-866-GEL MATS (435-6287) 24 hours a day, 7 days a week
How do I order a PerfectPlacemat™?
Two simple ways:
1) Visit our website any time day or night at www.gelpro.com and enter your order.
2) Call our Order Center at 1-866-GEL MATS (435-6287). They are available 24 hrs per day 7 days per week for you!
Can I return or exchange a "designer size" GelPro mat?
Yes. Designer Sizes may be returned/exchanged within the first 30 days after delivery. Mats must be new, unused and in original packaging. A 10% restock fee will apply to all returns. Please contact customerservice@letsgel.com to obtain return authorization information.
To ensure you choose the right fabric and color, we strongly recommend you order Fabric Samples before placing your mat order.
What is the Difference Between a GelPro, GelPro Plush and a NewLife Mat?
The GelPro Floor Mat is our original, gel-filled anti-fatigue floor mat. These mats have an approximately ½ inch gel core, are made with a beautiful and comfortable embossed synthetic leather top surface fabric, and a non-slip vinyl bottom . These mats have twelve different sizes and multiple patterns and colors to fit any décor.
The new GelPro Plush Mat is made of the same luxurious fabrics as our original GelPro mats, but are 50% thicker for added comfort. Each mat contains a ½” gel core over a base layer of supportive foam for added luxury. These mats are available in the 18×24, 20×36 and 20×48 sizes. The mat has an embossed synthetic leather surface with a non-slip vinyl bottom.
The NewLife mat is a comfort floor mat engineered from Bio-Foam™, a plant-based renewable resource. This foam mat is available in four colors in the 20×32 size and will soon be available in a 20×48 size.
All mats are certified by the National Floor Safety Institute.
What is the PerfectPlacemat™ warranty?
Warranty Agreement: Lets Gel, Incorporated warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal use and service (the “Warranty”) for 1 year (365 days) from the date of delivery (the “Warranty Period”). "
Mat Specifications
Can I cut or modify a GelPro Mat?
No. Our product is not designed to be cut in half like foam mats. While the gel core is a non-leaking substance, the anti-microbial non-slip material that is on the bottom of our mats is welded around the outside perimeter of the mats. Cutting one would remove that non-slip attachment from one edge of the mat.
We’ve also taken into account – and tried to minimize – tripping potential. Our mats are designed so that they have a 45 degree lead in (on all four edges) to reduce the chance for tripping as you step onto them. Cutting one would result in an exposed 90 degree edge and present a hazard that otherwise would not be there.
How thick is a GelPro Mat?
Our Gel Pro Mats are approximately 1/2 inch thick.
Can you make GelPro Mats softer?
While it’s technically possible to make a softer gel mat, the positive benefits would quickly become liabilities. We’ve arrived at the softness of our mats through rigorous research and experimentation. What we’ve found is that a softer gel core results in the user’s heel resting deeper than the rest of the foot. That in turn causes an unnatural stretching of the calf muscles, and a whole new set of problems.
What is the GelPro Mat made of?
Gel Pro Mats are made of a shock absorbing gel core that greatly reduces pressure on your feet and back. The top surface is a durable synthetic leather that is stain-resistant and easy to clean (with mild soap and water). The non-slip vinyl bottom includes an anti-microbial additive to prevent mold and mildew. Every texture in our ever-expanding line up is made of the same synthetic material (despite their different textures). Each line is as durable as the one before it; and the ExoticLine and ContemporaryLine surfaces require no different care than the TraditionalLine.
How much do Standard size mats weigh?
The 18"x 24" spot mat weighs approximately 6 lbs.
The 20"x 36" standard-sized mat weighs approximately 10 lbs.
The 20″×48″ mat weighs approximately 14 lbs.
The 20"x 72" double-length mat weighs approximately 20 lbs.
Are GelPro mats made of real leather?
No, our GelPro mats are made of a synthetic leather that is durable and stain resistant. No animals were harmed in the manufacturing or testing of our GelPro Mats.
How much do Designer size mats weigh?
28” x 48” weighs approximately: 23 lbs.
28” x 72” weighs approximately: 33 lbs.
28” x 108” weighs approximately: 48 lbs.
28” x 144” weighs approximately: 62 lbs.
36” x 48” weighs approximately: 28 lbs.
36” x 72” weighs approximately: 43 lbs.
36” x 108” weighs approximately: 61 lbs.
36” x 144” weighs approximately: 80 lbs.
Can I request a specific size GelPro Mat?
We have recently released 8 new designer sizes of GelPro mats: 28×48”, 28×72”, 28×108”, 28×144”, 36×48”, 36×72”, 36×108”, and 36×144”. We do not currently plan to release additional sizes, however, if you need a specific size please let us know and we would be happy to consider it for future product development.
Care and Maintenance
Can my pets damage the GelPro Mat?
The top synthetic leather surface of our GelPro Mat is durable enough for daily use, yet soft enough to let your feet “sink” into the gel. If your pet can scratch/damage other objects in your home made of leather, rubber, cloth, vinyl, etc. they would be able to scratch the GelPro Mat as well. But in the event that the mat should be punctured, the gel core is in a solid state, is non-toxic, and will not leak out.
How do I clean and dry my GelPro Mat?
Our mats are very easy to maintain. They typically just sweep clean. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Dry your mat with a soft non abrasive cloth.
Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners.
Do NOT dry your mat by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.
Note:
Our GelPro Mats are waterproof; therefore, if any moisture/liquid becomes trapped under a mat, it will not dry and must be removed as soon as possible. When mopping your floor, please ensure that your floor has completely dried before replacing the mat. Prolonged exposure to moisture/liquid may cause mold/mildew and/or damage to your mat and some types of flooring surfaces.
How do I clean and dry my PerfectPlacemat™?
Our placemats are very easy to maintain. They typically just wipe clean with a damp cloth. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners. Dry your placemat with a soft non abrasive cloth. Do NOT place your placemat on your table surface unless it has completely dried. Do NOT dry your placemat by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.
Canadian Customers
Will I receive a COD charge from UPS for my GelPro Mat?
Yes. After paying the UPS COD charge simply fax Let’s Gel a copy of the invoice and we would be happy to reimburse you for the UPS Brokerage fee. Please note: Customer is responsible for all local fees and taxes that are included in this COD charge. Please fax to 512.692.2662 or email a copy of the COD to customerservice@letsgel.com.
Will I receive a COD charge from UPS for my Companion™ Seat Cushion or PerfectPlacemat™ order?
Yes. After paying the UPS COD charge simply fax Let’s Gel a copy of the invoice and we would be happy to reimburse you for the UPS Brokerage fee. Please note: Customer is responsible for all local fees and taxes that are included in this COD charge. Please fax to 512.692.2662 or email a copy of the COD to customerservice@letsgel.com.
e-Gift Cards
Do I have to spend the exact amount on my GelPro e-Gift Card?
No. If your purchase amount is less than the value of the GelPro e-Gift Card you can apply the balance toward your next purchase. If your purchase amount is greater than the card balance, you will need to make the additional payment with a credit card or another GelPro e-Gift Card.
What if I lose my GelPro e-Gift Card?
If your GelPro e-Gift Card becomes lost or stolen, please email us immediately at customerservice@letsgel.com to report the loss. We will freeze the remaining balance on your missing e-Gift Card at the time of message receipt, and email you a replacement with the remaining balance.
What are the Terms and Conditions related to use of the GelPro e-Gift Card?
You may use the GelPro e-Gift Card towards all online purchases at www.gelpro.com.
The GelPro e-Gift Card has no implied warranties and is not a credit card or debit card.
The GelPro e-Gift Card will not be redeemed or exchanged for cash, check, or credit.
You may check your card balance at anytime by visiting us at www.gelpro.com, and clicking on the GelPro e-Gift Card link, or by emailing us at customerservice@letsgel.com
Let’s Gel, Inc. reserves the right to change these Terms and Conditions.
Do you receive cash back on a GelPro e-Gift Card?
GelPro e-Gift Cards are declining cash balance cards. The remaining balance will remain on the card and is not available as cash.
What forms of payment do you accept for purchase of the GelPro e-Gift Card?
We accept Visa, MasterCard, American Express, and Discover
What is an e-Gift Card?
The GelPro e-Gift Card is a virtual stored value card that can be used to purchase merchandise on the gelpro.com website.
Do GelPro e-Gift Cards have an expiration date or devalue over time?
GelPro e-Gift Cards do not have expiration dates or fees. Any unused balance does not expire and remains on your GelPro e-Gift Card until it is spent.
What denominations are available for GelPro e-Gift Cards?
The minimum GelPro e-Gift Card amount is $25.00
Can I check the balance on my GelPro e-Gift Card?
Yes. To check your card balance online, just go to e-Gift Cards and click Check Balance, enter your e-Gift Card number and click Check Balance. You can also check your card balance by emailing us at customerservice@letsgel.com.
Can I buy a GelPro e-Gift Card and have you forward it to someone else?
GelPro e-Gift Cards can be emailed to you or directly to the recipient.
Will I be charged any fees if I don't use my GelPro e-Gift Card for an extended period of time?
Let’s Gel, Inc. does not charge service or dormancy fees for any unused GelPro e-Gift Cards carrying balance.
Where can I use my GelPro e-Gift Card?
You can ONLY use your GelPro e-Gift Card to shop online at www.gelpro.com. GelPro e-Gift Cards are not accepted at retail locations, catalogs, or online retailers.
How do I redeem my GelPro e-Gift Card?
It’s easy. Make your selections and proceed to Checkout. On the Payment page, enter your GelPro e-Gift Card Number. If your GelPro e-Gift Card balance is less than the amount of your desired purchase, you will be prompted to enter another GelPro e-Gift Card Number or a credit card number to complete your transaction.
If you have more than one GelPro e-Gift Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.
Please note: GelPro e-Gift Cards may be used in combination with a credit card to complete your transaction.
Designer Sizes
What fabrics and colors are offered in the "designer size" GelPro mats?
Our Designer Size line of GelPro mats are available in all the same fabrics and colors as our Standard Size line of GelPro mats.
Do your retailers sell the "designer size" GelPro Mats?
No. At this time the only way you can purchase a “designer size” GelPro mat is direct from Let’s Gel, Inc. at www.gelpro.com.
What are the available dimensions of the "designer size" GelPro mats?
28″ × 48″
28″ × 72″
28″ × 108″
28″ × 144″
36″ × 48″
36″ × 72″
36″ × 108″
36″ × 144″
Can I request a specific size GelPro mat?
We have recently released 8 new designer sizes of GelPro mats: 28×48″, 28×72″, 28×108″, 28×144″, 36×48″, 36×72″, 36×108″, and 36×144″. We do not currently plan to release additional sizes, however, if you need a specific size please let us know and we would be happy to consider it for future product development.
How much do the "designer size" GelPro mats weigh?
28″ × 48″ weighs approximately: 23 lbs.
28″ × 72″ weighs approximately: 33 lbs.
28″ × 108″ weighs approximately: 48 lbs.
28″ × 144″ weighs approximately: 62 lbs.
36″ × 48″ weighs approximately: 28 lbs.
36″ × 72″ weighs approximately: 43 lbs.
36″ × 108″ weighs approximately: 61 lbs.
36″ × 144″ weighs approximately: 80 lbs.
I ordered a "designer size" Gelpro Mat. When will my credit card be charged?
Your credit card will be charged at time of order entry. Please allow approximately 2 to 3 weeks processing time for your mat to be built , shipped, and delivered.
How do I order a "designer size" GelPro Mat?
Two simple ways:
1) Visit our website any time day or night at www.gelpro.com and enter your order.
2) Call our Order Center at 1-866-GEL MATS (435-6287). They are available 24 hrs per day 7 days per week for you!
How long will it take to receive my "designer size" GelPro mat?
Please allow approximately 2 to 3 weeks for delivery of your GelPro mat, from time of order.
Your credit card will be charged at time of order entry.
Can I return or exchange "designer size" GelPro mats?
Yes. Designer Sizes may be returned/exchanged within the first 30 days after delivery. Mats must be new, unused and in original packaging. A 10% restock fee will apply to all returns. Please contact customerservice@letsgel.com to obtain return authorization information.
To ensure you choose the right fabric and color, we strongly recommend you order Fabric Samples before placing your mat order.
What is your return policy for "designer size" GelPro Mats?
Designer Size mats may be returned/exchanged within 30 days of delivery. The mats must be new, unused and in the original packaging. A 10% restock fee will apply to all returns.
To ensure you select the proper fabric and color for your home, we recommend that you order fabric samples kit before placing your mat order.
The product must be returned in the following manner: If you are returning the item because it was damaged in transit, we will gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after the accepted delivery. Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number.
You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All items must be in their original box and include packing material. The GelPro Mat must be wrapped around the cardboard tube with the top synthetic leather surface facing out.
We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.
How are "designer size" GelPro mats shipped, and what is the cost?
Gel Pro Mats in “designer sizes” are shipped via UPS Ground.
You will receive a tracking number via email (if you provided your email address) for your order once the order departs.
UPS will not deliver to a PO Box.
We can ship to most APO addresses.
For the lower 48 states shipping as follows:
28″ × 48″ mat is $17.95 per mat.
28″ × 72″ mat is $19.95 per mat.
28”x 108” mat is $24.95 per mat.
28″ × 144″ mat is $26.95 per mat
36″ × 48″ mat is $21.95 per mat.
36″ × 72″ mat is $23.95 per mat
36″ × 108″ mat is $26.95 per mat
36″ × 144″ mat is $39.95 per mat
Shipping for Alaska, Hawaii, and Canada as follows:
28″ × 48″ to Alaska is $72.95 per mat.
28” x 72 ” to Alaska is $74.99 per mat.
28″ × 108″ to Alaska is $99.99 per mat
28″ × 144″ to Alaska is $117.99 per mat
36″ × 48″ to Alaska is $89.95 per mat.
36″ × 72″ to Alaska is $91.99 per mat
36″ × 108″ to Alaska is $115.99 per mat
36″ × 144″ to Alaska is $153.99 per mat
28″ × 48″ to Hawaii is $72.95 per mat.
28″ × 72″ to Hawaii is $74.99 per mat
28″ × 108″ to Hawaii is $99.99 per mat
28″ × 144″ to Hawaii is $117.99 per mat
36″ × 48″ to Hawaii is $89.95 per mat.
36″ × 72″ to Hawaii is $91.99 per mat
36″ × 108″ to Hawaii is $115.99 per mat
36″ × 144″ to Hawaii is $153.99 per mat
28″ × 48″ to Canada is $43.95 per mat.
28″ × 72″ to Canada is $45.00 per mat
28″ × 108″ to Canada is $53.99 per mat
28″ × 144″ to Canada is $63.99 per mat
36″ × 48″ to Canada is $47.95 per mat.
36″ × 72″ to Canada is $49.99 per mat
36″ × 108″ to Canada is $63.99 per mat
36″ × 144″ to Canada is $81.99 per mat
Call or email for large orders (3 mats or more).
How much do the new "designer size" GelPro Mats cost?
BASKETWEAVE / WICKER / CORDOBA/ TRELLIS
28 × 48″ price: $224.95 plus shipping
28×72″ price:$324.95 plus shipping
28×108″ price: $524.95 plus shipping
28×144″ price $699.95 plus shipping
36×48″ price: $324.95 plus shipping
36×72″ price $449.95 plus shipping
36×108″ price $674.95 plus shipping
36×144″ price $899.95 plus shipping
FLORA / OSTRICH
28×48″ price: $299.95 plus shipping
28×72″ price: $359.95 plus shipping
28×108″ price: $584.95 plus shipping
28×144″ price: $779.95 plus shipping
36×48″ price: $ 399.95 plus shipping
36×72″ price $499.95 plus shipping
36×108″ price $749.95 plus shipping
36×144″ price $999.95 plus shipping
CROCODILE / RATTLESNAKE / STRIA
28×48″ price: $349.95 plus shipping
28×72″ price: $399.95 plus shipping
28×108″ price: $639.95 plus shipping
28×144″ price: $854.95 plus shipping
36×48″ price: $424.95 plus shipping
36×72″ price: $549.95 plus shipping
36×108″ price $824.95 plus shipping
36×144″ price $1099.95 plus shipping
Companion™ Seat Cushion
Do you still offer Companion™ Seat Cushion?
Thank you for your interest, however Companion™ Seat Cushion are no longer available.
How do I clean and dry my Companion™ Seat Cushion?
Our seat cushions are very easy to maintain. They typically just wipe clean with a damp cloth. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners. Dry your cushion with a soft non abrasive cloth. Do NOT place your seat cushion on your chair unless it has completely dried. Do NOT dry your cushion by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.
What is the Companion™ Seat Cushion warranty?
Warranty Agreement: Lets Gel, Incorporated warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal use and service (the “Warranty”) for 1 year (365 days) from the date of delivery (the “Warranty Period”). "
What is the return/exchange policy for Companion™ Seat Cushions?
If you are not satisfied with this product you may return it for a refund or exchange within the first 30 days after you have received the product. We will charge a restocking fee of $2 per seat cushion. However, we will waive this restocking fee if you are exchanging product for another color or fabric. Purchaser is responsible for all shipping charges for returns and exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel, Inc.
The product must be returned in the following manner: Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number. You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All returned or exchanged items must be in their original box and include packing material. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.*
If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.
Will Companion Seat Cushion™ interact with my chair's finish?
The synthetic leather material of our seat cushions is made from PVC. We have tested our seat cushions on most common chair finishes and to date we have found no issue. However, since we have not performed tests on your particular chair finish, we cannot guarantee there will not be an issue. You should check under the seat cushions periodically, and if you see an issue within the first few months we will refund your purchase price.
Caution: Using the Companion Placemat and/or Seat Cushion for extended periods on lacquered or varnished finishes should be avoided as finish damage could occur. If your furniture finish is lacquer (sometimes found on antiques and refinished tables and chairs) we recommend removing the Companion Placemat and/or Seat Cushion after your meal service is complete.
PerfectPlacemats™
How long will it take to receive my PerfectPlacemat™?
Please allow approximately 7 – 14 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time.
How much do the PerfectPlacemats™ cost?
Our placemats are $12.95 per placemat for Basketweave and Wicker top fabric surfaces, $13.95 per placemat for Cordoba, Trellis, Flora , Ostrich and Woven top fabric surfaces, and $14.95 per placemat for Crocodile, Rattlesnake and Striated fabric surfaces.
State sales taxes may apply
Shipping is $1.95 per placemat in the lower 48 states.
Shipping to Alaska, Hawaii, and Canada is $3.95 per placemat.
How are PerfectPlacemats™ shipped?
Placemats are shipped via UPS Ground.
You will receive a tracking number via email (if you provided your email address) for your order once the order departs.
UPS will not deliver to a PO Box.
We can ship to most APO addresses.
Shipping in the continental US is $1.95 per placemat.
Standard shipping to Alaska, Hawaii, and Canada is $3.95 per placemat, however shipments to outlying areas may incur additional charges.
Are PerfectPlacemats™ made of real leather?
No, our placemats are made of a synthetic leather that is durable and stain resistant. No animals were harmed in the manufacturing or testing of our PerfectPlacemats.
How do I clean and dry my PerfectPlacemat™?
Our placemats are very easy to maintain. They typically just wipe clean with a damp cloth. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners. Dry your cushion with a soft non abrasive cloth. Do NOT place your placemat on your table surface unless it has completely dried. Do NOT dry your placemat by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.
What is the return/exchange policy for PerfectPlacemats™?
If you are not satisfied with this product you may return it for a refund or exchange within the first 30 days after you have received the product. We will charge a restocking fee of $1 per placemat . However, we will waive this restocking fee if you are exchanging product for another color or fabric. Purchaser is responsible for all shipping charges for returns and exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel, Inc.
The product must be returned in the following manner: Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number. You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All returned or exchanged items must be in their original box and include packing material. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.*
If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.
Do your retailers sell PerfectPlacemats™?
No. At this time Placemats are only available for purchase directly from Let’s Gel, Inc.
What are the dimensions of the PerfectPlacemat™?
Our PerfectPlacemats are 13 1/4 inch x 17 3/4 inch.
What is the PerfectPlacemat™ warranty?
Warranty Agreement: Lets Gel, Incorporated warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal use and service (the “Warranty”) for 1 year (365 days) from the date of delivery (the “Warranty Period”). "
How do I order a PerfectPlacemat™?
Two simple ways:
1) Visit our website any time day or night at www.gelpro.com and enter your order.
2) Call our Order Center at 1-866-GEL MATS (435-6287). They are available 24 hrs per day 7 days per week for you!
Will PerfectPlacemats™ interact with my table's finish?
The synthetic leather material of our placemats is made from PVC. We have tested our placemats on most common table finishes and to date we have found no issue. However, since we have not performed tests on your particular table surface, we cannot guarantee there will not be an issue. You should check under the placemats periodically, and if you see an issue within the first few months we will refund your purchase price.
Caution: Using the PerfectPlacemat for extended periods on lacquered or varnished finishes should be avoided as finish damage could occur. If your furniture finish is lacquer (sometimes found on antiques and refinished tables and chairs) we recommend removing the PerfectPlacemat after your meal service is complete.
Is there gel inside your PerfectPlacemat™?
No. Our PerfectPlacemat is made from the same luxurious top fabrics as our GelPro mats, but contain neither gel nor foam.
Salon
What is your return policy for GelPro Salon and Salon Shampoo Station Mats?
GelPro Salon and Salon Shampoo Station Mats are custom made upon receipt of an order. Due to their custom nature, Salon mats MAY NOT BE RETURNED unless they are defective or are damaged in transit. To ensure you select the proper fabric and color for your home, we recommend that you order fabric samples kit before placing your mat order.
The product must be returned in the following manner: If you are returning the item because it was damaged in transit, we will gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after the accepted delivery. Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number.
You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All items must be in their original box and include packing material. The GelPro Mat must be wrapped around the cardboard tube with the top synthetic leather surface facing out.
We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.
Can I wear high heels on the GelPro Salon mat?
No. Do not wear high heeled shoes (especially “stiletto” type heels) on the GelPro Salon mat. These sharp heels can potentially damage the surface of the mat.
How are GelPro Salon Shampoo Station mats shipped, and what is the cost?
Gel Pro Salon Shampoo Station Mats are shipped via UPS Ground.
You will receive a tracking number via email (if you provided your email address) for your order once the order departs.
UPS will not deliver to a PO Box.
We can ship to most APO addresses.
Texas: $9.95 + tax
Continental US: $9.95/mat
Alaska /Hawaii: $37.00/mat
Canada: $23.00 /mat
Can I request a specific size Salon or Salon Shampoo Station mat?
At this time, we only offer one size: Salon mat is approximately 36″×58″ and the Salon Shampoo Station mat is approximately 20″×32″.
We do not currently plan to release additional sizes, however, if you need a specific size please let us know and we would be happy to consider it for future product development.
What are the dimensions of the GelPro Salon and Salon Shampoo Station mat?
The GelPro Salon mat is approximately 36”x58”, and is approximately ¾” thick.
The GelPro Salon Shampoo Station mat is approximately 20×32”, and is approximately ¾” thick.
How long will it take to receive my GelPro Salon or Salon Shampoo Station mat?
Please allow approximately 3-4 weeks for delivery of your GelPro Salon mat, from time of order. Your credit card will be charged at time of order entry.
How are GelPro Salon mats shipped, and what is the cost?
Gel Pro Salon Mats are shipped via UPS Ground.
You will receive a tracking number via email (if you provided your email address) for your order once the order departs.
UPS will not deliver to a PO Box.
We can ship to most APO addresses.
Continental US: $24.95/ mat
Alaska and Canada: $83.95/mat
Hawaii: $87.95/mat
How much do GelPro Salon Shampoo Station Mats cost?
Pricing does not include shipping charges:
Basketweave & Wicker: $109.95
Cordoba, Flora, Trellis: $119.95
Ostrich, & Rattlesnake: $129.95
Can I return or exchange GelPro Salon or Salon Shampoo Station mats?
Due to their custom nature GelPro Salon and Salon Shampoo Station mats cannot be returned unless received damaged or defective. To ensure you choose the right fabric and color, we strongly recommend you order Fabric Samples before placing your mat order.
Are GelPro Salon Mats NFSI Certified?
Yes, GelPro is the first floor mat company to be certified by the National Floor Safety Institute for high traction. GelPro Salon Mat backings provide the highest slip resistance currently in the market.
What is a GelPro Salon Mat?
Designed to fit around your chair, the GelPro Salon Mats are made from the same luxurious top fabrics and contain the same proprietary gel core used in the GelPro floor mats that have long been the favorites of home and celebrity chefs. The unique properties of the GelPro gel and the base-layer of high-performance foam combine to provide the comfort and durability professional stylists require.
How much do the GelPro Salon and Salon Shampoo Station mats weigh?
The GelPro Salon mat weighs approximately 25 lbs.
The GelPro Salon Shampoo Station mat weighs approximately 9 lbs.
Do your retailers sell the GelPro Salon or Salon Shampoo Station Mats?
No. At this time the only way you can purchase a GelPro Salon or Salon Shampoo Station mat is direct from Let’s Gel, Inc. at www.gelpro.com
How do I order a GelPro Salon or Salon Shampoo Station Mat?
Two simple ways:
1) Visit our website any time day or night at www.gelpro.com and enter your order.
2) Call our Order Center at 1-866-GEL MATS (435-6287). They are available 24 hrs per day 7 days per week for you!
What is a GelPro Salon Shampoo Station Mat?
Designed to fit at any hair washing station, GelPro® Shampoo Station Mats are made from the same luxurious top fabrics and contain the same proprietary gel core used in the GelPro floor mats that have long been the favorites of home and celebrity chefs. The unique properties of the GelPro gel and the base-layer of high-performance foam combine to provide the comfort and durability professional stylists require.
How much do GelPro Salon Mats cost?
Pricing does not include shipping charges:
Basketweave & Wicker: $324.95
Cordoba, Flora, Trellis: $359.95
Ostrich & Rattlesnake: $379.95
What fabrics and colors are offered in the GelPro Salon and Shampoo Station mats?
Salon and Salon Shampoo Station mats are available in the following styles & colors:
Basketweave: Black, Truffle, Chestnut, Hazelnut
Trellis: Charcoal, Plum, Smoke, Mocha
Flora: Antique Spanish Oak, Antique Redwood, Olive, Bluebonnet, Rose
Cordoba: Truffle, Chestnut, Hazelnut
Ostrich: Black, Atlantic Blue, Riverbed Grey
Rattlesnake: Dark Doe, Red Ochre
Wicker: Auburn
I ordered a Gelpro Salon and/or Salon Shampoo Station Mat. When will my credit card be charged?
Your credit card will be charged at time of order entry. Due to the custom nature of our GelPro Salon and Salon Shampoo Station Mats, each mat is made specifically for you, and may not be returned except in the case of damage during transit or is found to be defective. Please allow approximately 3 to 4 weeks processing time for your mat to be built, shipped, and delivered.
Percussion Massager
How much does the Percussion Massager weigh?
The Percussion Massager weighs approximately 6 lbs.
How are Percussion Massagers shipped and what is the cost?
Percussion Massagers are shipped via UPS Ground. No expedited shipping is available at this time.
Lower 48 States: $9.95/unit
Canada: $25.95/unit
Alaska: $34.95/unit
Hawaii: $34.95/unit
What is the Percussion Massager warranty?
Let’s Gel, Inc. (“LGI”) warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal use and service (the “Warranty”) for ONE (1) YEAR (365 days) from the date of delivery (the “Warranty Period”). “Normal use and service” means that the product is used in an indoor, dry environment.
What is the Percussion Massager?
The Liquid Gel Percussion Massager employs liquid gel technology and is scientifically engineered to stimulate healthy circulation. There are 10 intensity levels, ranging from a gentle neck rub to a deep tissue massage.
Is the Percussion Massager available in multiple colors?
At this time, the Percussion Massager is only available in Taupe.
How long will it take to receive my Percussion Massager?
Please allow approximately 5-10 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time.
GelPro Medical
What is the cost of the GelPro Medical Mat?
18×24” = $116.25/mat
20×32” = $167.00/mat
20×48” = $225.10/mat
Please contact Customer Service if you’d like to place an order for more than one Medical Mat.
Can I return or exchange the GelPro Medical Mats?
If you are not satisfied with this product, you may return the UNOPENED product for a refund or replacement within the first 30 days from the date of delivery. There will be a $15 restocking fee per mat on all returns. Purchaser is responsible for all shipping charges for
returns and replacements not attributable to warranted defects or mis-shipment on the part of Let’s Gel, Inc.
The product must be returned in the following manner: All returned or replaced items must be UNOPENED and in original packaging materials. If you are returning the item because it was damaged in transit, we’ll gladly replace it or give you a refund for the full
purchase price for the GelPro® Medical Mat so long as we are notified within 48 hours after signing for delivery.
Prior to returning the product to us, you must email us at customerservice@letsgel.com to obtain a RMA (Return Material Authorization). Please be sure to include your return contact information. You will receive a reference number, packing instructions, and ship to address so that we can process your return. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.
What can I use to clean my GelPro® Medical Mat?
For non-hospital environments, clean with water and a damp sponge or cloth.You may use a mild soap (such as dish washing detergent) and water with a damp sponge or cloth.
For in-hospital environments, GelPro® Medical Mats may be cleaned w/ a low-level, hospital grade disinfectant cleaner which kills blood-borne pathogens. We recommend using 3M™ or Ecolab® HB Quat Disinfectant Cleaner, diluted and dispensed as prescribed in the cleaner’s general use directions, or a cleaning agent similar in composition.
What colors of GelPro Medical Mats are available?
The GelPro Medical mat is available in THREE colors:
Columbia Blue, DND Red, Surgical Green
How thick is the GelPro Medical Mat?
The GelPro Medical Mat is approximately ¾” thick
How long will it take to receive my GelPro Medical Mat?
Please allow approximately 7 – 14 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time.
What sizes of GelPro Medical Mats are available and how much do they weigh?
GelPro Medical mat is available in THREE sizes:
18×24” weighs approx. 11 lbs
20×32” weighs approx. 15 lbs
20×48”weighs approx. 20 lbs.
What is a GelPro Medical Mat?
GelPro® Medical Mats are engineered w/ dual-density technology 2 provide the everyday comfort surgeons, nurses and technicians need most.
• Gel allows mat to contour to the shape of surgeon’s feet
• Top surface provides necessary friction level with wet or dry surgical booties
• Compatible with hospital grade quaternary cleaners
• Mat is water resistant and does not absorb fluids
How are GelPro Medical Mats shipped and what is the cost?
Mats are shipped via UPS Ground. No expedited shipping is available at this time. Cost is PER MAT.
Continental US: 18×24 $11.95, 20×32 and 20×48 $14.95
CANADA: 18×24 $24.95, 20×32 $29.95, 20×48 $34.95
Alaska/Hawaii: 18×24 $39.95, 20×32 $49.95, 20×48 $59.95
Are GelPro Medical Mats NFSI Certified?
Yes, GelPro is the first floor mat company to be certified by the National Floor Safety Institute for high traction. GelPro Medical Mat backings provide the highest slip resistance currently in the market.
GelPro Plush
What can I use to clean my GelPro® Plush Mat?
Our mats are very easy to maintain. They typically just sweep clean. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Dry your mat with a soft non abrasive cloth.
Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners.
Do NOT dry your mat by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.
Note: Our GelPro Mats are waterproof; therefore, if any moisture/liquid becomes trapped under a mat, it will not dry and must be removed as soon as possible. When mopping your floor, please ensure that your floor has completely dried before replacing the mat. Prolonged exposure to moisture/liquid may cause mold/mildew and/or damage to your mat and some types of flooring surfaces.
What is the cost of the GelPro Plush Mat?
Shipping charges not included:
Basketweave/Wicker:
18×24”=$79.95
20×36”= $119.95
20×48”=$159.95
Cordoba/Trellis/Flora/Ostrich:
18×24”=$89.95
20×36”= $144.95
20×48”=$194.95
Crocodile/Rattlesnake/Stria:
18×24”=$99.95
20×36”= $169.95
20×48”=$224.95
How are GelPro Plush Mats shipped and what is the cost?
Mats are shipped via UPS Ground.
You will receive a tracking number via email (if you provided your email address) for your order once the order departs. UPS will not deliver to a PO Box.
We can ship to most APO addresses.
Texas: 18×24, 20×36, 20×48″ = $9.95/mat
Continental US:
18X24" = $13.95/mat
20×36″ = $15.95/mat
20×48″ = $16.95/mat
Alaska/Hawaii/Canada:
18X24" = $39.95/mat
20×36″ = $54.95/mat
20×48″ = $64.95/mat
Please call or email for large orders (3 or more).
How does the GelPro Plush Mat compare to the GelPro mat and NewLife mats?
The new GelPro Plush Mat is made of the same luxurious fabrics as our original GelPro mats, but are 50% thicker for added comfort. Each mat contains a ½” gel core over a base layer of supportive foam for added luxury. These mats are available in the 18×24, 20×36 and 20×48 sizes. The mat has an embossed synthetic leather surface with a non-slip vinyl bottom.
The GelPro Floor Mat is our original, gel-filled anti-fatigue floor mat. These mats have an approximately ½ inch gel core, are made with a beautiful and comfortable embossed synthetic leather top surface fabric, and a non-slip vinyl bottom . These mats have twelve different sizes and multiple patterns and colors to fit any décor.
The NewLife mat is a comfort floor mat engineered from Bio-Foam™, a plant-based renewable resource. This foam mat is available in four colors in the 20×32 size and will soon be available in a 20×48 size.
All mats are certified by the National Floor Safety Institute.
How thick is the GelPro Plush Mat?
The GelPro Plush Mat is approximately ¾” thick
How long will it take to receive my GelPro Plush Mat?
Please allow approximately 7 – 14 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time.
What sizes of GelPro Plush Mats are available and how much do they weigh?
GelPro Plush mats are available in THREE sizes:
18×24” = approximately 7 lbs
20×36” = approximately 11 lbs
20×48” = approximately 14 lbs
What is a GelPro Plush Mat?
GelPro’s Plush Mat is the ultra premium floor mat especially for those suffering from back pain, foot pain, plantar fasciitis or even arthritis. Plush Mats are specially engineered with a dual density core that combines a patented gel core with an extra layer of foam for added luxury and support. Each thick layer helps to provide therapeutic relief to pain that comes from extended time spent on hard surfaces, allowing you to stand for longer periods of time in ultimate comfort.
The exceptionally supportive and stylish Plush Mat is superior to other conventional mats on the market, making it the perfect addition to your designer kitchen.
Can I return or exchange the GelPro Plush Mats?
Yes. If you are not satisfied with this product you may return it for a refund or exchange within the first 30 days after you have received the product. Product must be purchased directly from Lets Gel. We will charge a $15 restocking fee per mat on returns. However, we will waive the restocking fee if you are exchanging product for another size,color, or fabric. Purchaser is responsible for all shipping charges for returns and exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel, Inc.
Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number. You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All returned or exchanged items must be in their original box and include packing material. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.*
If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.
NewLife
How does the NewLife mat compare to the GelPro and the GelPro Plush mats?
The NewLife mat is a comfort floor mat engineered from Bio-Foam™, a plant-based renewable resource. This foam mat is available in four colors in the 20×32 size and will soon be available in a 20×48 size.
The GelPro Floor Mat is our original, gel-filled anti-fatigue floor mat. These mats have an approximately ½ inch gel core, are made with a beautiful and comfortable embossed synthetic leather top surface fabric, and a non-slip vinyl bottom . These mats have twelve different sizes and multiple patterns and colors to fit any décor.
The new GelPro Plush Mat is made of the same luxurious fabrics as our original GelPro mats, but are 50% thicker for added comfort. Each mat contains a ½” gel core over a base layer of supportive foam for added luxury. These mats are available in the 18×24, 20×36 and 20×48 sizes. The mat has an embossed synthetic leather surface with a non-slip vinyl bottom.
All mats are certified by the National Floor Safety Institute.
How do I clean and dry my NewLife mat?
Our mats are very easy to maintain. They typically just sweep clean with a soft broom. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Dry your mat with a soft non abrasive cloth.
Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners.
Do NOT dry your mat by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.
Note: Please DO NOT allow water/liquid to become trapped under the NewLife™ Mat. If any moisture/liquid becomes trapped under a NewLife Mat, it may not dry and, therefore, it should be removed as soon as possible. When mopping your floor, please ensure that your floor has completely dried before replacing the mat. Prolonged exposure to moisture/liquid trapped under the NewLife™ Mat may cause mold/mildew and/or damage to your mat and some types of flooring surfaces.
What is the NewLife mat warranty?
Seller warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal residential use and service (the “Limited Warranty”) for the life of the mat from the date of delivery (the “Limited Warranty Period”). “Normal use and service” means that the product is used on dry floors in an indoor residential environment. A Product breach of the Limited Warranty during the Limited Warranty Period shall be considered a “Defective Product.” Purchaser may return the Defective Product to Let’s Gel during the Limited Warranty Period for a replacement mat equal to the original mat purchase. Replacement of the mat shall be the sole and exclusive remedy for breach of the Limited Warranty.
What sizes of NewLife Mats are available and how much do they weigh?
NewLife mats are available in TWO sizes:
20×32” weighs approx. 4.5 lbs
20×48” weighs approx. 5.5 lbs
How long will it take to receive my NewLifeMat™?
Please allow approximately 5-10 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time.
How thick is the NewLife Mat?
The NewLife Mats are approximately ¾” thick
How are NewLife Mats shipped and what is the cost?
Mats are shipped via UPS Ground. No expedited shipping is available at this time.
US: $9.95/mat
Canada: $25.95/mat
Alaska/Hawaii: $29.95/mat
What is a NewLife Mat?
NewLife™ Bio-Foam Mats are engineered from plant-based resources and are designed to encourage proper circulation in your feet and legs. Manufactured with Cellulon™, a renewable bio-foam, the NewLife Mat has a one-piece construction, a tapered edge, and a non-skid bottom. Available in four vibrant colors, including Earth, Stone, Spice and Midnight.
What is the cost of the NewLife Mat?
Prices do not include shipping costs
20×32” = $79.95/mat
20×48” = $119.95/mat
Emeril Chef's Mat
Can I return or exchange the Emeril Mats?
Yes. If you are not satisfied with this product you may return it for a refund or exchange within the first 30 days after you have received the product. Product must be purchased directly from Lets Gel. We will charge a $15 restocking fee per mat on returns. However, we will waive the restocking fee if you are exchanging product for another size,color, or fabric. Purchaser is responsible for all shipping charges for returns and exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel, Inc.
Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number. You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All returned or exchanged items must be in their original box and include packing material. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.*
If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.
How are the Emeril Mats by GelPro shipped and what is the cost?
Gel Pro Mats are shipped via UPS Ground.
You will receive a tracking number via email (if you provided your email address) for your order once the order departs.
UPS will not deliver to a PO Box.
We can ship to most APO addresses.
20X32 / 20X48
TX $4.95+tax / $6.95+tax
US $11.95 / $14.95
CAN $25 / $35
AK/HI $45 / $55
Please call or email for large orders (3 or more).
How long will it take to receive my Emeril Mat by GelPro?
Please allow approximately 7 – 14 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time
Are Emeril Mats by GelPro NFSI Certified?
Yes, GelPro is the first floor mat company to be certified by the National Floor Safety Institute for high traction. GelPro Emeril Mat backings provide the highest slip resistance currently in the market.
What can I use to clean my Emeril Mat?
Our mats are very easy to maintain. They typically just sweep clean. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Dry your mat with a soft non abrasive cloth.
Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners.
Do NOT dry your mat by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.
Note: Our GelPro Mats are waterproof; therefore, if any moisture/liquid becomes trapped under a mat, it will not dry and must be removed as soon as possible. When mopping your floor, please ensure that your floor has completely dried before replacing the mat. Prolonged exposure to moisture/liquid may cause mold/mildew and/or damage to your mat and some types of flooring surfaces.
What sizes of Emeril Mat by GelPro are available and how much do they weigh?
At this time, the Emeril Mat by GelPro is available in TWO sizes: 20×32” which weighs approximately 7 lbs and 20×48 which weighs approximately 9 lbs.
What is the cost of the Emeril Mat by GelPro?
20×32” = $79.95/mat
20×48” = $119.95/mat
What is an Emeril Mat by GelPro?
Emeril Chef’s Mat by GelPro is designed with a 1/4" gel-filled core combined with a 1/4" layer of foam for extra support. Each mat features a European designer top fabric in the Cordoba and Wicker pattern and an anti-microbial bottom material that resists mold and mildew. Available in 20″×32″ and 20×48″sizes.
How thick is the Emeril mat by GelPro?
The Emeril Mat is approximately 1/2” thick