FAQ - Frequently Asked Questions

Yes. Please consider the GelPro e-Gift Card option. Our personalized GelPro e-Gift Cards can be printed or emailed directly to the recipient even on, for example, Christmas morning. GelPro e-Gift Cards are available to be printed or are emailed as soon as your order is placed and the check-out process has been completed.

Yes! We just transitioned from “letsgel.com” to “gelpro.com”. Our goal is for “gelpro.com” to be a more convenient shopping experience for everybody.

Our retail partners currently sell the Ostrich and Basketweave GelPro Mats, in our standard 20×36” and 20×72” sizes.

BASKETWEAVE/ WICKER/ TRELLIS

spot: 18”x24”- $69.95 per mat, plus shipping

single: 20”x36” – $99.95 per mat , plus shipping

double: 20”x72” – $199.95 per mat, plus shipping

CORDOBA / FLORA

spot: 18”x24”- $79.95 per mat, plus shipping

single: 20”x36” – $124.95 per mat, plus shipping

double: 20”x72” – $249.95 per mat, plus shipping

OSTRICH

spot: 18”x24”- $89.95 per mat, plus shipping

single: 20”x36” – $124.95 per mat, plus shipping

double: 20”x72” – $249.95 per mat, plus shipping

CROCODILE / RATTLESNAKE / STRIA

spot: 18”x24”- $89.95 per mat, plus shipping

single: 20”x36” – $149.95 per mat, plus shipping

double: 20”x72” – $299.95 per mat, plus shipping

Fabric Sample Kits – To help determine which of the GelPro styles might best suit your home’s décor, 4”x4” swatches of all colors in the GelPro line are available for review for $.99/swatch plus shipping. A rebate for the purchase price of the samples is available with the purchase of a GelPro Floor mat.

The bottom surface of our mat is a non-slip material made from vinyl. We have tested our mats on most common flooring surfaces and to date we have found no issue. However, since we have not performed tests on your particular floor, we cannot guarantee there will not be an issue. You should check under the mat(s) periodically, and if you have an issue within the first few months we will refund your purchase price.

Note: Our GelPro Mats are waterproof; therefore, if any moisture/liquid becomes trapped under a mat, it will not dry and must be removed as soon as possible. When mopping your floor, please ensure that your floor has completely dried before replacing the mat. Prolonged exposure to moisture/liquid may cause mold/mildew and/or damage to your mat and some types of flooring surfaces.

In addition to this information, we recommend you contact your flooring provider/installer. Your floor provider/installer should have direct knowledge of how your particular flooring may interact with our product.

The bottom surface of our mat is a non-slip material made from vinyl. We have tested our mats on most common flooring surfaces and to date we have found no issue. However, since we have not performed tests on your particular floor, we cannot guarantee there will not be an issue. You should check under the mat(s) periodically, and if you have an issue within the first few months we will refund your purchase price.

Note: Our GelPro Mats are waterproof; therefore, if any moisture/liquid becomes trapped under a mat, it will not dry and must be removed as soon as possible. When mopping your floor, please ensure that your floor has completely dried before replacing the mat. Prolonged exposure to moisture/liquid may cause mold/mildew and/or damage to your mat and some types of flooring surfaces.

In addition to this information, we recommend you contact your flooring provider/installer. Your floor provider/installer should have direct knowledge of how your particular flooring may interact with our product.

The corporate offices of Let’s Gel, Inc. will be closed in observance of the following holidays:

May 31 – Memorial Day

July 5 – Independence Day

September 6 – Labor Day

November 25-26 – Thanksgiving

December 24 – Christmas

January 1, 2011 – New Years Day

All of our fabrics are subject to multiple inspections to ensure the finest quality; however, these fabrics are ordered in rolls and different dye lots may have slight variations in shading. Fabric sample kits are a helpful point of reference, but to better ensure the matching color of items to be used as pairs the items should be ordered at the same time. We do not guarantee dye lot matches of fabric samples OR cuttings to the fabric which will be applied to your order, and therefore any variation would not constitute a manufacturing defect.

No. At this time Seat Cushions are only available for purchase directly from Let’s Gel, Inc.

Yes. Please call 1-866-GEL MATS (435-6287) 24 hours a day, 7 days a week

The synthetic leather material of our placemats is made from PVC. We have tested our placemats on most common table finishes and to date we have found no issue. However, since we have not performed tests on your particular table surface, we cannot guarantee there will not be an issue. You should check under the placemats periodically, and if you see an issue within the first few months we will refund your purchase price.

If any spilled liquid becomes trapped under a placemat it may not dissipate and must be removed as soon as possible to prevent damage to your placemat and table finish.

CAUTION: Using the PerfectPlacemat for extended periods on lacquer or urethane furniture finishes should be avoided as finish damage could occur. If your furniture finish is lacquer or urethane, we recommend removing the Companion Placemat after your meal service is complete.

We appreciate your consideration, but unfortunately mats in our Pebble fabric are not available at this time. Additionally, we are unable to forecast when or if Pebble fabrics will become available.

If you would like to be notified if Pebble or other comparable fabrics become available, please Click here to fill out our Contact Us form.

No, our Companion™ Seat Cushions are made of a synthetic leather that is durable and stain resistant. No animals were harmed in the manufacturing or testing this product.

No, our PerfectPlacemats™ are made of a synthetic leather that is durable and stain resistant. No animals were harmed in the manufacturing or testing of this product.

No. At this time PerfectPlacemats are only available for purchase directly from Let’s Gel, Inc.

The synthetic leather material of our seat cushions is made from PVC. We have tested our seat cushions on most common chair finishes and to date we have found no issue. However, since we have not performed tests on your particular chair finish, we cannot guarantee there will not be an issue. You should check under the seat cushions periodically, and if you see an issue within the first few months we will refund your purchase price.

If any spilled liquid becomes trapped under a seat cushion it may not dissipate and must be removed as soon as possible to prevent damage to your seat cushion and chair finish.

CAUTION: Using the Companion Seat Cushion for extended periods on lacquer or urethane furniture finishes should be avoided as finish damage could occur. If your furniture finish is lacquer or urethane, we recommend removing the Companion Seat Cushion after your meal service is complete.

Yes! Glad you noticed. We are constantly looking for ways to improve the look and feel of our site, to provide the best possible shopping experience for our valued customers. Hope you like it!

Prices do not include shipping costs.

BASKETWEAVE / WICKER / TRELLIS

28×48” price: $224.95

28×72” price:$324.95

28×108” price: $524.95

28×144” price $699.95

36×48” price: $324.95

36×72” price $449.95

36×108” price $674.95

36×144” price $899.95

CORDOBA / FLORA / OSTRICH

28×48” price: $299.95

28×72” price: $359.95

28×108” price: $584.95

28×144” price: $779.95

36×48” price: $ 399.95

36×72” price $499.95

36×108” price $749.95

36×144” price $999.95

CROCODILE / RATTLESNAKE / STRIA

28×48” price: $349.95

28×72” price: $399.95

28×108” price: $639.95

28×144” price: $854.95

36×48” price: $424.95

36×72” price: $549.95

36×108” price $824.95

36×144” price $1099.95

For standard size GelPro mats, please allow approximately 7 – 14 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time. Please allow approximately 3 – 4 weeks for delivery of your designer size GelPro mat. Thank you for your business!

Yes. Shipping information as follows:

The Gel Pro Mat is shipped via UPS Ground service. Please call or email for large orders (3 or more). Shipping for the 18”x24” mat is $32.95 per mat. Shipping for the 20”x36” mat is $35.00 per mat. Shipping for the 20”x72” mat is $45.00 per mat.

Shipping charges do not include local fees or sales taxes. Let’s Gel, Inc. will reimburse your brokerage fee upon receipt of your paid COD invoice. You may fax this invoice to 512.692.2662 or email customerservice@letsgel.com. Please note: Customer is responsible for local fees and taxes included in COD charge.

We ship fabric samples via United States Postal Service. Shipping for the standard fabric sample kit that contains one fabric style in various colors is $1.00 per kit, and $2.00 per kit for the deluxe fabric sample kit, that contains all our current fabric styles and colors.

Gel Pro Mats are shipped via UPS Ground.

You will receive a tracking number via email (if you provided your email address) for your order once the order departs.

UPS will not deliver to a PO Box.

We can ship to most APO addresses.

Shipping for Texas residents is free of charge. (Texas residents pay sales tax).

Shipping costs for the 18”x24” and 20”x36” mat is $7.95 per mat. Shipping for the 20”x72” mat is $14.95 per mat.

Shipping costs to Alaska, Hawaii, and Canada are as follows: 18”x24” mat to Alaska, Canada & Hawaii is $32.95 per mat

20”x36” to Alaska is $35.00 per mat. 20”x72” to Alaska is $45.00 per mat. Please call or email for large orders (3 or more).

20”x36” to Hawaii is $35.00 per mat. 20”x72” to Hawaii is $55.00 per mat. Please call or email for large orders (3 or more).

20”x36” to Canada is $35.00 per mat. 20”x72” to Canada is $45.00 per mat. Please call or email for large orders (3 or more).

Yes, see this page where you can enter your order number and billing address zip code to find the status of your order.

Yes. The Gel Pro Mat is shipped via UPS Ground service.

Shipping information as follows:

28” x 48” to Canada is $43.95 per mat.

28” x 72” to Canada is $45.00 per mat

28” x 108” to Canada is $53.99 per mat

28” x 144” to Canada is $63.99 per mat

36” x 48” to Canada is $47.95 per mat.

36” x 72” to Canada is $49.99 per mat

36” x 108” to Canada is $63.99 per mat

36” x 144” to Canada is $81.99 per mat

Shipping charges do not include local fees or sales taxes.

Let’s Gel, Inc. will reimburse your brokerage fee upon receipt of your paid COD invoice. You may fax this invoice to 512.692.2662 or email customerservice@letsgel.com. Please note: Customer is responsible for local fees and taxes included in COD charge.

Call or email for large orders (3 mats or more).

We ship fabric samples via United States Postal Service. Shipping for the standard fabric sample kit that contains one fabric style in various colors is $1.00 per kit, and $2.00 per kit for the deluxe fabric sample kit, that contains all our current fabric styles and colors.

PerfectPlacemats are shipped via UPS Ground.

You will receive a tracking number via email (if you provided your email address) for your order once the order departs.

UPS will not deliver to a PO Box.

We can ship to most APO addresses.

Shipping for Texas residents is free of charge. (Texas residents pay sales tax).

Shipping in the continental US is $1.95 per placemat.

Standard shipping to Alaska, Hawaii, and Canada is $3.95 per placemat, however shipments to outlying areas may incur additional charges.

Seat Cushions are shipped via UPS Ground.

You will receive a tracking number via email (if you provided your email address) for your order once the order departs.

UPS will not deliver to a PO Box.

We can ship to most APO addresses.

Shipping for Texas residents is free of charge. (Texas residents pay sales tax).

Shipping in the continental US is $3.95 per cushion .

Standard shipping to Alaska, Hawaii, and Canada is $7.95 per cushion, however shipments to outlying areas may incur additional charges.

Please allow approximately 7 – 14 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time.

Gel Pro Mats in “designer sizes” are shipped via UPS Ground.

You will receive a tracking number via email (if you provided your email address) for your order once the order departs.

UPS will not deliver to a PO Box.

We can ship to most APO addresses.

Shipping for Texas residents is free, however state sales taxes will apply.

For the other 48 contiguous states shipping as follows:

28” x 48” mat is $17.95 per mat.

28” x 72” mat is $19.95 per mat.

28”x 108” mat is $24.95 per mat

28” x 144” mat is $26.95 per mat

36” x 48” mat is $21.95 per mat

36” x 72” mat is $23.95 per mat

36” x 108” mat is $26.95 per mat

36” x 144” mat is $39.95 per mat

Please allow approximately 7 – 14 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time.

Our 4”x4” fabric swatches are sold individually and may be purchased by style and/or color according to your home décor.

The cost is $.99/swatch + $.35/swatch postage. All fabric samples are shipped via United States Postal Service.

USPS will deliver to a PO Box.

All of our fabrics are subject to multiple inspections to ensure the finest quality; however, these fabrics are ordered in rolls and different dye lots may have slight variations in shading. Fabric sample kits are a helpful point of reference, but to better ensure the matching color of items to be used as pairs the items should be ordered at the same time. We do not guarantee dye lot matches of fabric samples OR cuttings to the fabric which will be applied to your order, and therefore any variation would not constitute a manufacturing defect.

When you receive the Fabric Samples you will find a packing slip which contains information about how to redeem your rebate online.

Click here to redeem your rebate. Please allow up to 7 business days for the credit to be posted. Your GelPro Floor Mat order number, Fabric Sample order number, and billing Zip/Postal Code will be requested.

It is not necessary to return the Fabric Sample Kit. It’s yours to keep and share with someone else who may benefit from the comfort and style of Gel Pro Mats.

The rebate will be issued for the purchase price of the samples and may be applied toward the purchase of any size GelPro mat.

Yes. Please call 1-866-GEL MATS (435-6287) 24 hours a day, 7 days a week.

Warranty Agreement: Lets Gel, Incorporated warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal use and service (the “Warranty”) for 1 year (365 days) from the date of delivery (the “Warranty Period”). “

“Normal use and service” means that the product is used in an indoor residential environment.

If you are not satisfied with this product you may exchange it within the first 30 days of purchase from the date of receipt. We will waive the normal $15 restocking fee per mat. Purchaser is responsible for all shipping charges for exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel.

Prior to returning the product to us, you must email us at customerservice@letsgel.com to obtain a RMA (return material authorization). We will respond Monday – Friday within 48 hours of receipt of your message. Please be sure to include your return contact information and your exchange request. You will receive a reference number, packing instructions, and mailing address so that we can process your return. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.

The product must be returned in the following manner: All returned or exchanged items must be in their original box and include packing material. **The GelPro Mat must be wrapped around the cardboard tube with the top synthetic leather surface facing out. Failure to do so will result in permanent damage to the mat. Returns received with the GelPro Mat rolled incorrectly will be rejected. If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.

If you are not satisfied with this product you may return it for a refund or exchange within the first 30 days after you have received the product. Product must be purchased directly from Lets Gel. We will charge a $15 restocking fee per mat on returns. However, we will waive the restocking fee if you are exchanging product for another size,color, or fabric. Purchaser is responsible for all shipping charges for returns and exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel, Inc.

The product must be returned in the following manner: Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number. You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All returned or exchanged items must be in their original box and include packing material. The Gel Pro Mat must be wrapped around the cardboard tube with the top synthetic leather surface facing out. Failure to do so will result in permanent damage to the mat. Returns received with the Gel Pro Mat rolled incorrectly will be rejected. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.*

If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.

Simply email us a request along with your name and mailing address. Our 8 page color brochure will be mailed to you promptly via U.S. Postal Service. Also, please know that our Fabric Sample Kits offer the opportunity to learn about each texture and color up close and in your home. Fabric Sample Kits are available for ordering on all of the Product pages.

Two simple ways:

1) Visit our website any time day or night at www.gelpro.com and enter your order.

2) Call our Order Center at 1-866-GEL MATS (435-6287). They are available 24 hrs per day 7 days per week for you!

If you are not satisfied with this product you may return it for a refund or exchange within the first 30 days after you have received the product. We will charge a restocking fee of $2 per cushion. However, we will waive this restocking fee if you are exchanging product for another color or fabric. Purchaser is responsible for all shipping charges for returns and exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel, Inc.

The product must be returned in the following manner: Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number. You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All returned or exchanged items must be in their original box and include packing material. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.*

If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.

Two simple ways:

1) Visit our website any time day or night at www.gelpro.com and enter your order.

2) Call our Order Center at 1-866-GEL MATS (435-6287). They are available 24 hrs per day 7 days per week for you!

Yes. Please call 1-866-GEL MATS (435-6287) 24 hours a day, 7 days a week

If you are not satisfied with this product you may return it for a refund or exchange within the first 30 days after you have received the product. We will charge a restocking fee of $1 per placemat . However, we will waive this restocking fee if you are exchanging product for another color or fabric. Purchaser is responsible for all shipping charges for returns and exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel, Inc.

The product must be returned in the following manner: Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number. You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All returned or exchanged items must be in their original box and include packing material. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.*

If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.

Warranty Agreement: Lets Gel, Incorporated warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal use and service (the “Warranty”) for 1 year (365 days) from the date of delivery (the “Warranty Period”). “

Warranty Agreement: Lets Gel, Incorporated warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal use and service (the “Warranty”) for 1 year (365 days) from the date of delivery (the “Warranty Period”). “

Yes. Please call 1-866-GEL MATS (435-6287) 24 hours a day, 7 days a week

Due to their custom nature Designer GelPro mats cannot be returned unless received damaged or defective. To ensure you choose the right fabric and color, we recommend you order Fabric Samples before placing your mat order.

No. Our product is not designed to be cut in half like foam mats. While the gel core is a non-leaking substance, the anti-microbial non-slip material that is on the bottom of our mats is welded around the outside perimeter of the mats. Cutting one would remove that non-slip attachment from one edge of the mat.

We’ve also taken into account – and tried to minimize – tripping potential. Our mats are designed so that they have a 45 degree lead in (on all four edges) to reduce the chance for tripping as you step onto them. Cutting one would result in an exposed 90 degree edge and present a hazard that otherwise would not be there.

Our Gel Pro Mats are approximately 1/2 inch thick.

While it’s technically possible to make a softer gel mat, the positive benefits would quickly become liabilities. We’ve arrived at the softness of our mats through rigorous research and experimentation. What we’ve found is that a softer gel core results in the user’s heel resting deeper than the rest of the foot. That in turn causes an unnatural stretching of the calf muscles, and a whole new set of problems.

Gel Pro Mats are made of a shock absorbing gel core that greatly reduces pressure on your feet and back. The top surface is a durable synthetic leather that is stain-resistant and easy to clean (with mild soap and water). The non-slip vinyl bottom includes an anti-microbial additive to prevent mold and mildew. Every texture in our ever-expanding line up is made of the same synthetic material (despite their different textures). Each line is as durable as the one before it; and the ExoticLine and ContemporaryLine surfaces require no different care than the TraditionalLine.

The 18”x 24” spot mat weighs approximately 6 lbs. The 20”x 36” standard-sized mat weighs approximately 10 lbs. The 20”x 72” double-length mat weighs approximately 20 lbs.

No, our GelPro mats are made of a synthetic leather that is durable and stain resistant. No animals were harmed in the manufacturing or testing of our GelPro Mats.

28” x 48” weighs approximately: 23 lbs.

28” x 72” weighs approximately: 33 lbs.

28” x 108” weighs approximately: 48 lbs.

28” x 144” weighs approximately: 62 lbs.

36” x 48” weighs approximately: 28 lbs.

36” x 72” weighs approximately: 43 lbs.

36” x 108” weighs approximately: 61 lbs.

36” x 144” weighs approximately: 80 lbs.

We have recently released 8 new designer sizes of GelPro mats: 28×48”, 28×72”, 28×108”, 28×144”, 36×48”, 36×72”, 36×108”, and 36×144”. We do not currently plan to release additional sizes, however, if you need a specific size please let us know and we would be happy to consider it for future product development.

Our mats are very easy to maintain. They typically just sweep clean. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Dry your mat with a soft non abrasive cloth.

Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners.

Do NOT dry your mat by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.

Note: Our GelPro Mats are waterproof; therefore, if any moisture/liquid becomes trapped under a mat, it will not dry and must be removed as soon as possible. When mopping your floor, please ensure that your floor has completely dried before replacing the mat. Prolonged exposure to moisture/liquid may cause mold/mildew and/or damage to your mat and some types of flooring surfaces.

The top synthetic leather surface of our GelPro Mat is durable enough for daily use, yet soft enough to let your feet “sink” into the gel. If your pet can scratch/damage other objects in your home made of leather, rubber, cloth, vinyl, etc. they would be able to scratch the GelPro Mat as well. But in the event that the mat should be punctured, the gel core is in a solid state, is non-toxic, and will not leak out.

Our placemats are very easy to maintain. They typically just wipe clean with a damp cloth. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners. Dry your placemat with a soft non abrasive cloth. Do NOT place your placemat on your table surface unless it has completely dried. Do NOT dry your placemat by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.

Our seat cushions are very easy to maintain. They typically just wipe clean with a damp cloth. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners. Dry your cushion with a soft non abrasive cloth. Do NOT place your seat cushion on your chair unless it has completely dried. Do NOT dry your cushion by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.

Yes. After paying the UPS COD charge simply fax Let’s Gel a copy of the invoice and we would be happy to reimburse you for the UPS Brokerage fee. Please note: Customer is responsible for all local fees and taxes that are included in this COD charge. Please fax to 512.692.2662 or email a copy of the COD to customerservice@letsgel.com.

Yes. After paying the UPS COD charge simply fax Let’s Gel a copy of the invoice and we would be happy to reimburse you for the UPS Brokerage fee. Please note: Customer is responsible for all local fees and taxes that are included in this COD charge. Please fax to 512.692.2662 or email a copy of the COD to customerservice@letsgel.com.

You can ONLY use your GelPro e-Gift Card to shop online at www.gelpro.com. GelPro e-Gift Cards are not accepted at retail locations, catalogs, or online retailers.

It’s easy. Make your selections and proceed to Checkout. On the Payment page, enter your GelPro e-Gift Card Number. If your GelPro e-Gift Card balance is less than the amount of your desired purchase, you will be prompted to enter another GelPro e-Gift Card Number or a credit card number to complete your transaction. If you have more than one GelPro e-Gift Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations. Please note: GelPro e-Gift Cards may be used in combination with a credit card to complete your transaction.

No. If your purchase amount is less than the value of the GelPro e-Gift Card you can apply the balance toward your next purchase. If your purchase amount is greater than the card balance, you will need to make the additional payment with a credit card or another GelPro e-Gift Card.

You may use the GelPro e-Gift Card towards all online purchases at www.gelpro.com. The GelPro e-Gift Card has no implied warranties and is not a credit card or debit card. The GelPro e-Gift Card will not be redeemed or exchanged for cash, check, or credit. You may check your card balance at anytime by visiting us at www.gelpro.com, and clicking on the GelPro e-Gift Card link, or by emailing us at customerservice@letsgel.com Let’s Gel, Inc. reserves the right to change these Terms and Conditions.

If your GelPro e-Gift Card becomes lost or stolen, please email us immediately at customerservice@letsgel.com to report the loss. We will freeze the remaining balance on your missing e-Gift Card at the time of message receipt, and email you a replacement with the remaining balance.

GelPro e-Gift Cards are declining cash balance cards. The remaining balance will remain on the card and is not available as cash.

We accept Visa, MasterCard, American Express, and Discover

The GelPro e-Gift Card is a virtual stored value card that can be used to purchase merchandise on the gelpro.com website.

GelPro e-Gift Cards do not have expiration dates or fees. Any unused balance does not expire and remains on your GelPro e-Gift Card until it is spent.

The minimum GelPro e-Gift Card amount is $25.00

Yes. To check your card balance online, just go to e-Gift Cards and click Check Balance, enter your e-Gift Card number and click Check Balance. You can also check your card balance by emailing us at customerservice@letsgel.com.

GelPro e-Gift Cards can be emailed to you or directly to the recipient.

Let’s Gel, Inc. does not charge service or dormancy fees for any unused GelPro e-Gift Cards carrying balance.

Our Designer Size line of GelPro mats are available in all the same fabrics and colors as our Standard Size line of GelPro mats.

Two simple ways:

1) Visit our website any time day or night at www.gelpro.com and enter your order.

2) Call our Order Center at 1-866-GEL MATS (435-6287). They are available 24 hrs per day 7 days per week for you!

Please allow approximately 3-4 weeks for delivery of your GelPro mat, from time of order. Your credit card will be charged at time of order entry.

Gel Pro Mats in “designer sizes” are shipped via UPS Ground.

You will receive a tracking number via email (if you provided your email address) for your order once the order departs.

UPS will not deliver to a PO Box.

We can ship to most APO addresses.

Shipping for Texas residents is free, however state sales taxes will apply.

For the other 48 contiguous states shipping as follows:

28” x 48” mat is $17.95 per mat.

28” x 72” mat is $19.95 per mat.

28”x 108” mat is $24.95 per mat.

28” x 144” mat is $26.95 per mat

36” x 48” mat is $21.95 per mat.

36” x 72” mat is $23.95 per mat

36” x 108” mat is $26.95 per mat

36” x 144” mat is $39.95 per mat

Shipping for Alaska, Hawaii, and Canada as follows:

28” x 48” to Alaska is $72.95 per mat.

28” x 72 ” to Alaska is $74.99 per mat.

28” x 108” to Alaska is $99.99 per mat

28” x 144” to Alaska is $117.99 per mat

36” x 48” to Alaska is $89.95 per mat.

36” x 72” to Alaska is $91.99 per mat

36” x 108” to Alaska is $115.99 per mat

36” x 144” to Alaska is $153.99 per mat

28” x 48” to Hawaii is $72.95 per mat.

28” x 72” to Hawaii is $74.99 per mat

28” x 108” to Hawaii is $99.99 per mat

28” x 144” to Hawaii is $117.99 per mat

36” x 48” to Hawaii is $89.95 per mat.

36” x 72” to Hawaii is $91.99 per mat

36” x 108” to Hawaii is $115.99 per mat

36” x 144” to Hawaii is $153.99 per mat

28” x 48” to Canada is $43.95 per mat.

28” x 72” to Canada is $45.00 per mat

28” x 108” to Canada is $53.99 per mat

28” x 144” to Canada is $63.99 per mat

36” x 48” to Canada is $47.95 per mat.

36” x 72” to Canada is $49.99 per mat

36” x 108” to Canada is $63.99 per mat

36” x 144” to Canada is $81.99 per mat

Call or email for large orders (3 mats or more).

28” x 48” weighs approximately: 23 lbs.

28” x 72” weighs approximately: 33 lbs.

28” x 108” weighs approximately: 48 lbs.

28” x 144” weighs approximately: 62 lbs.

36” x 48” weighs approximately: 28 lbs.

36” x 72” weighs approximately: 43 lbs.

36” x 108” weighs approximately: 61 lbs.

36” x 144” weighs approximately: 80 lbs.

We have recently released 8 new designer sizes of GelPro mats: 28×48”, 28×72”, 28×108”, 28×144”, 36×48”, 36×72”, 36×108”, and 36×144”. We do not currently plan to release additional sizes, however, if you need a specific size please let us know and we would be happy to consider it for future product development.

28” x 48”

28” x 72”

28” x 108”

28” x 144”

36” x 48”

36” x 72”

36” x 108”

36” x 144”

No. At this time the only way you can purchase a “designer size” GelPro mat is direct from Let’s Gel, Inc. at www.gelpro.com.

Your credit card will be charged at time of order entry. Due to the custom nature of our “designer size” GelPro Mats, each mat is made specifically for you, and may not be returned except in the case of damage during transit or is found to be defective. Please allow approximately 3 to 4 weeks processing time for your mat to be built , shipped, and delivered.

GelPro Mats in “designer sizes” are custom made upon receipt of an order. Due to their custom nature, GelPro mats in “designer sizes” MAY NOT BE RETURNED unless they are defective or are damaged in transit. To ensure you select the proper fabric and color for your home, we recommend that you order fabric samples kit before placing your mat order.

The product must be returned in the following manner: If you are returning the item because it was damaged in transit, we will gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after the accepted delivery. Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number.

You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All items must be in their original box and include packing material. The GelPro Mat must be wrapped around the cardboard tube with the top synthetic leather surface facing out.

We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.

BASKETWEAVE / WICKER / TRELLIS / PEBBLE

28×48” price: $224.95 plus shipping

28×72” price:$324.95 plus shipping

28×108” price: $524.95 plus shipping

28×144” price $699.95 plus shipping

36×48” price: $324.95 plus shipping

36×72” price $449.95 plus shipping

36×108” price $674.95 plus shipping

36×144” price $899.95 plus shipping

CORDOBA / FLORA / OSTRICH

28×48” price: $299.95 plus shipping

28×72” price: $359.95 plus shipping

28×108” price: $584.95 plus shipping

28×144” price: $779.95 plus shipping

36×48” price: $ 399.95 plus shipping

36×72” price $499.95 plus shipping

36×108” price $749.95 plus shipping

36×144” price $999.95 plus shipping

CROCODILE / RATTLESNAKE / STRIA

28×48” price: $349.95 plus shipping

28×72” price: $399.95 plus shipping

28×108” price: $639.95 plus shipping

28×144” price: $854.95 plus shipping

36×48” price: $424.95 plus shipping

36×72” price: $549.95 plus shipping

36×108” price $824.95 plus shipping

36×144” price $1099.95 plus shipping

Due to their custom nature Designer GelPro mats cannot be returned unless received damaged or defective. To ensure you choose the right fabric and color, we strongly recommend you order Fabric Samples before placing your mat order.

No. At this time Seat Cushions are only available for purchase directly from Let’s Gel, Inc.

The seat cushion is approximately 2 1/2 inches thick, 16 inches wide at its widest point, and 15 1/4 inches deep (from front to back).

Companion seat cushions weigh approximately 1.5 lbs each.

Seat cushions are currently available in basketweave fabric only, in khaki, truffle, and black colors.

Our seat cushions are very easy to maintain. They typically just wipe clean with a damp cloth. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners. Dry your cushion with a soft non abrasive cloth. Do NOT place your seat cushion on your chair unless it has completely dried. Do NOT dry your cushion by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.

Two simple ways:

1) Visit our website any time day or night at www.gelpro.com and enter your order.

2) Call our Order Center at 1-866-GEL MATS (435-6287). They are available 24 hrs per day 7 days per week for you!

Warranty Agreement: Lets Gel, Incorporated warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal use and service (the “Warranty”) for 1 year (365 days) from the date of delivery (the “Warranty Period”). “

No. Our Companion Seat Cushion is made from the same luxurious top fabrics as our GelPro mats and a high-density, contoured Moleculon® foam that cradles you in your seat and provides balanced, even support..

Seat Cushions are shipped via UPS Ground.

You will receive a tracking number via email (if you provided your email address) for your order once the order departs.

UPS will not deliver to a PO Box.

We can ship to most APO addresses.

Shipping for Texas residents is free of charge. (Texas residents pay sales tax).

Shipping in the continental US is $3.95 per cushion .

Standard shipping to Alaska, Hawaii, and Canada is $7.95 per cushion, however shipments to outlying areas may incur additional charges.

If you are not satisfied with this product you may return it for a refund or exchange within the first 30 days after you have received the product. We will charge a restocking fee of $2 per seat cushion. However, we will waive this restocking fee if you are exchanging product for another color or fabric. Purchaser is responsible for all shipping charges for returns and exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel, Inc.

The product must be returned in the following manner: Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number. You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All returned or exchanged items must be in their original box and include packing material. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.*

If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.

The synthetic leather material of our seat cushions is made from PVC. We have tested our seat cushions on most common chair finishes and to date we have found no issue. However, since we have not performed tests on your particular chair finish, we cannot guarantee there will not be an issue. You should check under the seat cushions periodically, and if you see an issue within the first few months we will refund your purchase price.

Caution: Using the Companion Placemat and/or Seat Cushion for extended periods on lacquered or varnished finishes should be avoided as finish damage could occur. If your furniture finish is lacquer (sometimes found on antiques and refinished tables and chairs) we recommend removing the Companion Placemat and/or Seat Cushion after your meal service is complete.

Our seat cushions are $49.95 each plus shipping. Texas residents will pay state sales tax, but will not be charged shipping.

Please allow approximately 7 – 14 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time.

No, our seat cushions are made of a synthetic leather that is durable and stain resistant. No animals were harmed in the manufacturing or testing of our Companion Seat Cushions.

No, our placemats are made of a synthetic leather that is durable and stain resistant. No animals were harmed in the manufacturing or testing of our PerfectPlacemats.

Our placemats are very easy to maintain. They typically just wipe clean with a damp cloth. For regular cleaning use water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish washing soap) and water with a damp sponge or cloth. Do NOT use any other household cleansers such as but not limited to: window cleaners, floor cleaners, polishes, or all purpose cleaners. Dry your cushion with a soft non abrasive cloth. Do NOT place your placemat on your table surface unless it has completely dried. Do NOT dry your placemat by placing in the direct sun, by using a mechanical device such as a space heater or hair dryer, etc.

If you are not satisfied with this product you may return it for a refund or exchange within the first 30 days after you have received the product. We will charge a restocking fee of $1 per placemat . However, we will waive this restocking fee if you are exchanging product for another color or fabric. Purchaser is responsible for all shipping charges for returns and exchanges not attributable to warranted defects or miss-shipment on the part of Let’s Gel, Inc.

The product must be returned in the following manner: Prior to returning the product to us, you must email us at customerservice@letsgel.com and obtain a Return Authorization Number. You will receive a reference number, a ship to address, and packing instructions so that we can process your return. All returned or exchanged items must be in their original box and include packing material. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.*

If you are returning the item because it was damaged in transit, we’ll gladly exchange it or give you a refund for the full amount of the merchandise so long as we are notified within 48 hours after signing for the delivery.

No. At this time Placemats are only available for purchase directly from Let’s Gel, Inc.

Our PerfectPlacemats are 13 1/4 inch x 17 3/4 inch.

Warranty Agreement: Lets Gel, Incorporated warrants to the purchaser of this Product (“Purchaser”) that the Product shall be free from defects in materials and workmanship under normal use and service (the “Warranty”) for 1 year (365 days) from the date of delivery (the “Warranty Period”). “

Two simple ways:

1) Visit our website any time day or night at www.gelpro.com and enter your order.

2) Call our Order Center at 1-866-GEL MATS (435-6287). They are available 24 hrs per day 7 days per week for you!

Placemats are shipped via UPS Ground.

You will receive a tracking number via email (if you provided your email address) for your order once the order departs.

UPS will not deliver to a PO Box.

We can ship to most APO addresses.

Shipping for Texas residents is free of charge. (Texas residents pay sales tax).

Shipping in the continental US is $1.95 per placemat.

Standard shipping to Alaska, Hawaii, and Canada is $3.95 per placemat, however shipments to outlying areas may incur additional charges.

The synthetic leather material of our placemats is made from PVC. We have tested our placemats on most common table finishes and to date we have found no issue. However, since we have not performed tests on your particular table surface, we cannot guarantee there will not be an issue. You should check under the placemats periodically, and if you see an issue within the first few months we will refund your purchase price.

Caution: Using the PerfectPlacemat for extended periods on lacquered or varnished finishes should be avoided as finish damage could occur. If your furniture finish is lacquer (sometimes found on antiques and refinished tables and chairs) we recommend removing the PerfectPlacemat after your meal service is complete.

No. Our PerfectPlacemat is made from the same luxurious top fabrics as our GelPro mats, but contain neither gel nor foam.

Please allow approximately 7 – 14 business days for delivery from the time your order is placed. Customers in Canada, Alaska, and Hawaii please allow additional transit time.

Our placemats are $12.95 per placemat for Basketweave, Wicker and Trellis top fabric surfaces, $13.95 per placemat for Cordoba, Flora and Ostrich top fabric surfaces, and $14.95 per placemat for Crocodile, Rattlesnake and Striated fabric surfaces.

Shipping for Texas residents is free of charge. (Texas residents pay sales tax).

Shipping is $1.95 per placemat in the lower 48 states.

Shipping to Alaska, Hawaii, and Canada is $3.95 per placemat.